JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This role involves coordinating all Facilities Soft operational services in partnership with third-party service providers to deliver the high standards expected by Salesforce.

Responsibilities include, but are not limited to:

Administration and Project Management

Manage administrative and documentary aspects of Facilities Soft projects.Maintain accurate records and documentation for all facilities-related activities.

Office Appearance

Coordinate Office Appearance services, with site training carried out by the Lead Office Soft FM.Oversee cover management to ensure continuity of Office Appearance services.Manage stock and orders for Office Appearance supplies, organizing teams to monitor site inventories.Handle quotations for out-of-scope requests and implement site projects, maintaining supplier relations.Facilitate training for Office Appearance covers and new employees, including professional development for on-site teams.Complete daily checklists to guarantee service quality and manage ticketing through the SFDC interface.Ensure KPI/SLA standards are met and communicate client expectations to teams, escalating issues as needed.Conduct weekly audits with SFDC and proactively solve problems related to service delivery.Address QHSE issues and assist Technical and Office Appearance Coordinators in creating monthly reports and mandatory documentation.

Cleaning Coordination

Oversee janitorial services, ensuring they are safely and efficiently provided.Anticipate resource needs based on meetings and events.Supervise daily cleaning services and execute monthly quality control checks with SFDC.Monitor Tork's platform for consumption and activity, organizing quarterly report meetings.Ensure compliance with SFDC standards for janitorial products and safety.Maintain open communication with all stakeholders and present monthly customer reporting on service quality and optimization.

Waste Management

Manage various waste management service providers, conducting daily on-site visits.Ensure scalable services that align with SFDC growth and escort third-party providers for hazardous waste management.Compile monthly waste reports and ensure health and safety standards are met in waste areas.Coordinate events and sustainability projects related to waste management.

Ticketing System Management

Monitor and manage all incoming tickets in the ticketing system, ensuring timely updates and resolutions.Document actions taken and outcomes achieved for each ticket, maintaining clear records.Close tickets only after verifying complete resolution to the satisfaction of the requester.Generate periodic reports from the ticketing system to analyze trends and improve service effectiveness.

Additional Responsibilities

Establish and maintain strong relationships with third-party service providers to enhance service quality.Act as the primary point of contact for client inquiries related to facilities services.Assist in planning and executing company projects, ensuring facilities-related needs are met.Support crisis management efforts and ensure staff are trained on emergency procedures.Ensure all activities comply with company policies and local regulations.

Work Environment Considerations

This position may occasionally require flexibility in working hours to address project demands or service needs.Flexibility in adapting to changing priorities and responsibilities is essential.

Requirements

Minimum 1 year of experience in facilities management or hospitalityFluency in French and EnglishUnderstanding of QHSE standards Experience in waste management practicesStrong communication and interpersonal skillsFlexibility and adaptability to changing prioritiesAttention to detail and commitment to service qualityOrganizational and time management skills

Location:

On-site –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.