Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs. The University of Miami UHealth – department of Public Safety at SoLé Mia has an exciting opportunity for a Facilities Operations Control Representative. CORE RESPONSIBILITIES + Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff. + Enters, transcribes, records, stores or maintains information in written or electronic form. + Monitors and responds to email requests received through customer service email accounts. + Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported. + Oversees work order control and management. + Distributes office supplies and assists in maintaining uniform inventory. + Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails. + Adheres to University and unit-level policies and procedures and safeguards University assets. KNOWLEDGE, SKILLS, AND ATTITUDES + Knowledge of MS Office Suite (Word, Excel, PowerPoint) + Skills in assessing, organizing, prioritizing multiple-tasks, project. Strong skill in written and verbal communication. + Knowledge of databases and their functionality. Preferred knowledge of work order management system. + Ability to communicate with all levels of employees, customer oriented. + Always act with integrity. + Be accountable for all aspects of their role and continuously improve. + Be friendly, positive, helpful and team oriented; show respect for all team members and University community; be willing to learn new skills to help the department, division and University, the team and self-development. CORE QUALIFICATIONS: Education: High School diploma or equivalent Certification and Licensing: N/A Experience: Minimum 1 year of relevant experience The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4