About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

  

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021   Gold Stevie Award Winner for Great Employers in 2024 and 2022  We foster an exciting culture of creativity, connection, and commitment 

  

Read more about our culture: Foundever® Stories. 

Summary of Responsibilities The Facilities Coordinator shall be primarily responsible in performing below essential functions:  Responsible for coordinating day to day general cleaning and orderliness of the site.   Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.   Performs general maintenance work (civil, painting, electrical, mechanical & plumbing).  Performs emergency maintenance/repair  Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural)  Assist with major project renovations and coordination with building personnel and other departments  May provide direction or assistance with building admin / landlord.   Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget.  Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building  Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment  Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders  Reviews and recommends possible improvement  Works in accordance with general safety principles.   Ensures compliance with 5S Standards  Back up during absence of supervisor.  Ensures, Monitors and Implements the sustaining of the Sitel site standards  Plans, develops and coordinates new ideas/projects with the supervisor/manager.  Ensures records are maintained & updated regularly & consistently  Ensures the efficiency of the following administrative duties:  Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance  Management of housekeeping personnel  Review & maintains tracker of billable & account payables  Handling of the following:  Events assistance  Provides assistance & guidance to health & safety requirements as well as 5S standards  Assisting with the preparation of logistics/details of special events & client visits  Client visit assistance  Assists to ensure site readiness (overall cleanliness, organization and orderliness)  Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance  Maintenance, tracking, inventory, stocking, releasing of supplies  Ensures that there is ample and sufficient (safety) stock of supplies.  Perform other duties as assigned.  Position Qualifications Possess Strong Emergency Responsiveness  Possess strong critical thinking  Possess strong pro-activeness with communications and action  Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical  Possess basic computer skills (Word, Excel, PowerPoint, etc.)  Possess well developed communication and presentation skills  Must possess maturity as this person requires dealing with a diverse group of people & stakeholders  Can work independently.  Able to function and comply with different work shift assignments & site mobility  Possess patience, courtesy & discipline  Possess assertiveness, is detail & process oriented  Must be in excellent physical condition 
  Experience Target Must have at least 2 years relevant experience.  Experience with high volume administrative / production environments  Thorough knowledge of functional area and department processes  Experience with stakeholder communication is a plus  Experience with multiple facilities or related industries is a plus  Experience with BPO setup is a plus  Education Preferred A degree in Engineering, Architecture or Property Management or   Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus.  Salary Range

The base pay range for this position is up to $18 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.   
 

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.   

   

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.