Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

The Opportunity:

We are seeking an experienced Facilities Specialist Subject Matter Expert (SME) to enhance service delivery, optimize systems, and improve business outcomes. You will ensure the smooth functioning of facility operations through strategic guidance, technical expertise, and collaboration with stakeholders.

Key Responsibilities:

System Management: Optimize system performance, provide strategic guidance, and troubleshoot issues.

Facilities as a Service: Enhance employee experience, manage service requests, and support events.

Project Management: Lead facility-related projects, ensuring timely and budget-compliant delivery.

Vendor Coordination: Build strong vendor relationships and negotiate contracts for best value.

Electromechanical Support: Develop preventive maintenance schedules, troubleshoot incidents, and maintain systems.

Continuous Improvement: Implement process improvements and maintain accurate documentation.

Who You Are:

Education: Bachelor's degree in industrial, electronics, or mechanical-related field (Master’s preferred).

Experience: 10+ years in facilities maintenance, building systems, or a similar role. Hands-on experience with HVAC, electrical, plumbing, highly desirable.

Skills: Excellent customer service, technical proficiency, collaborative problem-solving, proficiency with facilities management software (e.g., ServiceNow, CMMS).
 

Additional requirements:

Hybrid Mode: Primarily on-site with reduced work-from-home availability.

Schedule Flexibility: Ability to support activities outside standard hours when needed.

On-call: Participation in an on-call rotation for emergencies and unplanned situations.
 

If you are a proactive leader with a track record of improving facility operations, we encourage you to apply.

Relocation benefits are not available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.