Job Summary:

WHAT THIS ROLE WILL DO

Works directly with the Ops Manager to perform day to day operations of the venue, as well as, day of show dutiesWork through and correct guest/co-workers concerns and complaints regarding maintenance related issuesFollow up with all managers to ensure that service standards are metPerform opening/running/closing dutiesMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-show/show/post show duties and relay information from management directly to OPS staffAssist in the clean up at the end of the event and returning the venue to its default stateSupervise other staff, create checklist/guidelines for other staff members

WHAT THIS PERSON WILL BRING

Required:

Working knowledge of high-volume/high-stress operationsSkills in guest relations/staff relations- Assessing and anticipating needs of guests/co-workersPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitude Read guests in order to anticipate their needsTurn potentially negative situations into positive ones Communicate well with team members and managers and foster an atmosphere of unity and camaraderie High School Diploma required

Preferred:

Experience in a live music environmentMinimum of 2 years supervisor experienceUnderstanding of all trades (HVAC, plumbing, electrical, etc.)Attention to detail and organizational skills

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing, working on your feet, and different weather conditionsMust be able to lift or move up to 40 lbs using proper lifting techniques