Facilities Systems Technician Lead
University of Kentucky Federal Credit Union
Posting Details Job Title Facilities Systems Technician Lead Requisition Number RE48954 Working Title Department Name 3CU00:Utilities & Energy Management Work Location Lexington, KY Grade Level 42 Salary Range $17.41-27.87/hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 3 yrs Required License/Registration/Certification None Physical Requirements Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment. Shift 7:00am – 7:00pm (Sunday – Saturday)
The Call Center operates 24/7 and work schedules may vary dependent upon staffing needs.
Staff is subject to Call-Ins and On-Call Scheduling. Job Summary Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24/7 Call Center Operation responsible for: operating and monitoring building automation systems, and critical life safety and security systems, including: fire exit door alarm systems incoming fire alarms elevator alarms multi-frequency two-way radio system general telephone lines etc. Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required Uses discretion in determining severity of situation and appropriate response Utilizes problem-solving and troubleshooting skills, resulting in effective resolution Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership Effectively communicates with customers at all levels in a clear, concise, and professional manner Prepares and maintains daily activity and emergency event logs Adheres to and enforces all departmental Standard Operating Procedures (SOP’s) Understands and complies with procedures pertaining to emergencies Works cooperatively with superiors and other employees Remains alert and maintains real time situational awareness Demonstrates professional integrity and accountability in all transactions Completes end of shift reports, prepares for, and communicates directly with incoming shift team members Completes all required call center documentation in an accurate and timely manner
The Facilities Systems Technician Lead: Supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks Intervenes, as necessary, in responding to customer concerns as they arise Provides input to Facilities Systems Supervisor regarding staff performance and accountability
Skills / Knowledge / Abilities MS Windows/Office; SAP; KRONOS
Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem-solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently. Does this position have supervisory responsibilities? No Preferred Education/Experience Associate’s Degree + 3 Years
Technical/Skills Training + 4 Years
High School + 5 Years
Driver’s License — Preferred Deadline to Apply 02/02/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
The Call Center operates 24/7 and work schedules may vary dependent upon staffing needs.
Staff is subject to Call-Ins and On-Call Scheduling. Job Summary Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24/7 Call Center Operation responsible for: operating and monitoring building automation systems, and critical life safety and security systems, including: fire exit door alarm systems incoming fire alarms elevator alarms multi-frequency two-way radio system general telephone lines etc. Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required Uses discretion in determining severity of situation and appropriate response Utilizes problem-solving and troubleshooting skills, resulting in effective resolution Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership Effectively communicates with customers at all levels in a clear, concise, and professional manner Prepares and maintains daily activity and emergency event logs Adheres to and enforces all departmental Standard Operating Procedures (SOP’s) Understands and complies with procedures pertaining to emergencies Works cooperatively with superiors and other employees Remains alert and maintains real time situational awareness Demonstrates professional integrity and accountability in all transactions Completes end of shift reports, prepares for, and communicates directly with incoming shift team members Completes all required call center documentation in an accurate and timely manner
The Facilities Systems Technician Lead: Supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks Intervenes, as necessary, in responding to customer concerns as they arise Provides input to Facilities Systems Supervisor regarding staff performance and accountability
Skills / Knowledge / Abilities MS Windows/Office; SAP; KRONOS
Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem-solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently. Does this position have supervisory responsibilities? No Preferred Education/Experience Associate’s Degree + 3 Years
Technical/Skills Training + 4 Years
High School + 5 Years
Driver’s License — Preferred Deadline to Apply 02/02/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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