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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary: We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Events and Meeting Room Management:

Manage event logistics, budgets, and vendor relationshipsEnsure seamless event delivery and positive attendee experiencesOversee room booking systems and ensure proper equipment maintenanceOptimize room utilization and user experience

Soft Services Management:

Manage cleaning, landscaping, pest control, and waste management servicesEnsure high standards of cleanliness and maintenance across the facilityOversee catering and vending services

Hard Services Management:

Support preventive maintenance programs Support repair and replacement works as needed

Security Operations:

Oversee security personnel and systems to maintain a safe environmentManage access control systems and security protocolsDevelop and implement emergency response procedures

Mailroom and Document Management:

Supervise mailroom operations and document archiving systemsEnsure efficient mail distribution and secure document storage

Vendor Management:

Ensure all contractors meet required standards and SLAsDevelop and manage budgets for all supervised areasIdentify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

Ensure all operations comply with relevant health and safety regulationsConduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

Produce regular reports on facilities performance and user satisfactionImplement strategies for ongoing service enhancement

Reception Management (covering):

Greet and welcome all visitors professionallyManage visitor induction, including safety procedures and building informationIssue and manage security passes and visitor belongingsCoordinate with hosts for visitor arrivalsArrange transportation for visitors and staffMaintain a clean and tidy reception areaProvide information on site facilities and local amenities

Qualifications:

Bachelor's degree in Facilities Management, Hospitality, or related field5+ years of experience in facilities management or similar roleStrong knowledge of facility operations and service deliveryProficiency in facilities management software and MS Office suiteOutstanding communication and customer service skillsExperience in vendor management and contract negotiationKnowledge of relevant health, safety, and environmental regulations

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.

Location:

On-site –Singapore

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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