JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities 

Oversee and manage a team of Facility Coordinators, ensuring efficient and accurate work order processing and scheduling  

Implement standard operating procedures for work order management and scheduling. 

Conduct quality assurance checks on work order assignments and schedules 

Mentor and train new and existing Facility Coordinators on best practices and CMMS usage. 

Mediate between Facility Coordinators and the facility management team to optimize resource allocation. 

Analyze workload distribution and provide the facility management team with accurate metrics  

Collaborate with the FM Team to develop long-term maintenance strategies and any shutdown planning. 

Provide guidance for urgent, emergency, and high-priority work orders, ensuring swift response, efficient resource allocation, and timely completion through effective coordination with technicians, supervisors, and relevant stakeholders throughout the resolution process. 

Generate and present comprehensive reports on team performance, work order metrics, and SLA compliance. 

Coordinate with the client’s service center to streamline communication and onsite support to ensure proper emergency work order routing processes. 

Implement continuous improvement initiatives to enhance work order management efficiency. 

Ensure compliance with safety regulations and company policies across all managed facilities. 

Participate in budget planning and resource allocation for facility maintenance activities. 

Oversee PO system and ensure timely approvals, work order close outs and vendor billing accuracy 

Ensure consistent process are implemented account-wide 

Review and approve employee timecards, ensuring accuracy and compliance with company policies and labor regulations and budget guidelines. 

Qualifications 

Minimum of 3-5 years of experience in facility coordination or management 

Proficient in using CMMS (Computerized Maintenance Management Systems) and Microsoft Office 

Strong organizational and multitasking skills 

Skilled in data analysis and report generation 

Excellent verbal and written communication skills 

Ability to facilitate meetings and present information effectively. 

Knowledge of facility maintenance practices and procedures 

Familiarity with safety regulations and compliance standards 

Proactive and customer-focused approach 

Ability to work under pressure and manage multiple priorities. 

Meticulous with a focus on quality assurance. 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.