Job Title

Facility Manager

Job Description Summary

This position has managerial oversight of client facilities within the Boston portfolio. The Facilities Manager has overall responsibility for the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading staff members in the positive response to the concerns and needs of the client. The Facility Manager will be responsible for the overall environmental health, safety, and quality programs in coordination and conjunction with the client's goals and aims. This position is the primary liaison with our clients local management staff and leads our facilities team in the coordination of all services required for current and future needs of the building and operations. The Facility Manager, who directly oversees the management of all maintenance staff, to include the Facility Coordinator, will work with the facilities team to ensure sufficient internal staffing coverage and necessary vendor support, when required. The Facility Manager has significant financial and project management responsibilities.

Job Description

Ensure the day-to-day operations of all services in scope in the facilities,Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricingSupervise all maintenance programs relating to the interior and exterior conditions and appearance of the propertiesRespond positively and promptly to requests from client and occupantsPrepare, review, and give initial approval and as needed all budgets, reforecasts, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities).Leads the preparation of accrual reports for their assigned portfolio of propertiesCoordinate the preparation of the annual budget, quarterly reforecast, and business plansOversee the implementation of ongoing contract programs to constantly assess client and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the member, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)Ensure that all site-specific documentation and reports are completed accurately and on time. Including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Vendor Certificates of Insurance, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required.Assists in the rollout, implementation, and execution of environmental health and safety programs.Assists the Maintenance Supervisor and others in the development of Job Safety Hazard assessmentsAssist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiativesCollect, analyze, and report statistical data as may be required to provide accurate and current assessment of facility management objectivesTracks and report on all key metrics and indicators related to performance of their assigned portfolioWork with the Senior FM (Facilities Manager) in developing a strategy to achieve all assigned portfolio metrics and KPIs.Work with both the Senior FM and Maintenance Supervisor in implementing processes that ensures all CMMS (Computerized Maintenance Management System) data is entered correctly into the system and that all Technicians are following established protocols.Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staffThoroughly familiar with the management contract and all requirements contained therein. Ensure field team’s performance to the management contract.
 

KEY COMPETENCIES:

 1. Communication Proficiency (oral and written)
 2. Technical Proficiency
 3. Problem Solving/Analysis
 4. Leadership
 5. Teamwork Orientation

 6.Compliance

 7. Relationship Management
 8. Financial Management

 9. Ability to multi-task, track numerous deliverables

 10. Able to work in a fast-paced environment and capable of adjusting to changing priorities

IMPORTANT EDUCATION:

CFM, FMP, or BOMA certification requiredBachelor’s degree in Facilities Management, Engineering, Project Management, or Business Administration is preferred

IMPORTANT EXPERIENCE:

A minimum of 5-7 years of commercial, campus environment, and/or property portfolio management experience requiredA minimum of 3-5 years of project management experienceA minimum of 5-7 years performing hands-on maintenance tasksExperience with building and maintaining site operating budgets and spend trackersCMMS/Work Order Management experience, Corrigo preferredExperience in performance management

ADDITIONAL QUALIFICATIONS:

Other Engineering, Business or technical training or certifications preferredAbility to read and understand construction specifications, as-builts and blueprintsProficient in understanding MSA's, SLA's, KPI's, and contract language as it relates to maintenance contractsProficiency using cloud document storage and sharing platforms, such as SharePoint, Google Drive, TeamsYardi and Corrigo knowledge is a plus

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”