Position: Facility Operations Manager

Reports to: Assistant General Manager

FLSA Status: Salaried – Exempt

Summary: The Operations Manager is responsible for overseeing the daily activities required to run, maintain, and service the RCRC facility, and/or events. This includes managing operations, supervising staff, coordinating with other departments and contractors, ensuring compliance with regulations, and maintaining a safe and efficient environment.

Essential Duties and Responsibilities:

Direct, supervise, and schedule all aspects of operations, including security operations, building maintenance, technical services, ADA and OSHA compliance, public safety, and security. Coordinate operations activities with other building departments and ensure adherence to Event Work Orders and show requirements. Recruit, train, and schedule staff to maintain appropriate staffing levels while adhering to budget guidelines. Ensure compliance with facility rules, regulations, policies, and procedures within the Operations Department. Anticipate and resolve operational problems and complaints, investigating and analyzing issues to find appropriate solutions. Monitor and maintain the cleanliness, safety, and standard maintenance of the facility and associated premises, overseeing ongoing maintenance projects for quality and timely completion. Monitor, evaluate, and ensure facility readiness and smooth operations during events. Serve as Manager on Duty as required. Supervise part-time employees, including interviewing, hiring, training, performance appraisal, and disciplinary actions in accordance with ASM policies and applicable laws. Maintain supplies inventory, place orders, and make adjustments as needed. Oversee the Security department in maintaining the facility keying system and checking out keys as necessary. Maintain the maintenance and repair log with City Public Works. Update the Altum facility preventative maintenance system, observe, enter, and collect facility repair and maintenance work orders as necessary. Schedule and monitor the HVAC system optimally based on event load. Respond to phone calls, text messages, and emails within 24 hours, utilizing the company-issued cell phone. Make the cell phone number available to subordinates for necessary communication. Maintain safe, secure, and sanitary working conditions, leaving the work area clean and orderly. Adhere to all ASM policies outlined in the Human Resources Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures. Perform other duties as assigned.

Required Qualifications:

Experience: 3 years of experience in facility management, operations, or a related field is required. This includes experience in managing and overseeing facility operations, maintenance, and staff.Knowledge of Facility Operations: In-depth knowledge of facility management principles, practices, and industry standards. Familiarity with building codes, regulations, and compliance requirements is essential.Leadership and Management Skills: Strong leadership abilities with the capacity to manage and motivate a diverse team. Experience in supervising staff, coordinating workflows, and ensuring operational efficiency.Technical Expertise: Proficiency in facility systems, including HVAC, electrical, plumbing, and other building systems. Understanding of maintenance practices, preventive maintenance programs, and energy management.Budgeting and Financial Management: Demonstrated ability to develop and manage budgets, monitor expenses, and make cost-effective decisions. Knowledge of financial analysis, forecasting, and reporting related to facility operations.

Required Skills:

Communication Skills: Excellent verbal and written communication skills to effectively interact with employees, stakeholders, contractors, and vendors. Ability to convey complex information clearly and concisely.Problem-solving and Decision-making: Strong analytical and problem-solving skills to identify and resolve facility-related issues. Ability to make sound decisions, prioritize tasks, and adapt to changing circumstances.Attention to Detail: Meticulous attention to detail in overseeing facility operations, maintenance, and safety protocols. Strong organizational skills to manage multiple projects and tasks simultaneously.Regulatory Compliance: Familiarity with local, state, and federal regulations related to facility operations, safety, and environmental standards. Ability to ensure compliance and implement necessary measures.Technology Proficiency: Proficiency in using facility management software, computer-aided facility management (CAFM) systems, and other relevant tools to track and manage facility operations.Interpersonal Skills: Strong interpersonal skills to build positive relationships with internal and external stakeholders, including contractors, vendors, and regulatory agencies.

Working Conditions: The role requires flexibility to work flexible hours, including nights, weekends, holidays, and regular business hours. Physical requirements include reaching, walking, stooping, lifting up to 50 lbs, and standing for extended periods. The position may be exposed to adverse conditions such as fumes, wet floors, dust, and noise.

Please note that this job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the role.