329203Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Duties and Responsibilities

Administration

· Manages calendars, arranges for internal/external meetings, appointments and travel bookings when required.

· Manages pantry and stationary supplies.

· Administrator for all resources like company badges, mobile phone, office line, equipment(printer), and other shared office services.

· Maintain records of APAC Textron employees contacts and emails.

· Consolidate all employees overtime monthly for finance to process.

· Concierge support for customers if required.

· Approve and submit IT resource approval for Singapore Service Center shared folders.

· Assist in organization of team building activities and company events.

Finance

· Manage vendor's Purchase Request/PO/Invoices process to comply with Finance team requirements.

· Aged debt reminder to customers

Procurement

· Sourced vendors for special project’s needs and negotiated contracts.

· Set up new vendor request.

· Support finance on check/wire transfer payment application to customer account and credit card payment

· Monitor credit limit on customers to ensure they are within/below the range

· Act as credit collector to customers who are nearing or beyond their net term to ensure they make their payment on time and arrange for payment plan when necessary

· Generate statement of account for all customers that has outstanding payment for maintenance invoices

· Support information for finance analysts on the billing efficiency or hours affected when required

Record Retention

· Ensure compliance with the Retention Policy and Retention Table for Singapore Service Center.

Training Arrangement

· Arrange type training for all maintenance personnel as requested by Maintenance Manager

· Assist with all bookings/enrolment – training, accommodation, flight, transportation.

· Work with HR to develop bond agreement for all maintenance personnel attending type training.

Billing

· Generate deposit invoice, debit memo, credit memo for vendor services, warranty claims, tool rental and aircraft hangarage.

· Generate estimates price on project status when required for PIA account

· Generate manual commercial invoice when needed.

· Ensuring tax in system, billable labor hours and miscellaneous charges are allocated appropriately. Manual update in SAP required to zero-rated tax for each work order.

· Cross check all parts ordered quantity with issued quantity in the revision.

· Make sure all parts PO statuses are completed and remind engineers to all unused parts

· Compile soft copies of invoices with signed proposal QAQ, COA, MTR, engineering record as supporting documents

· Generate travel expenses report for go team to add as cost in SAP

· Handle and support audit enquires for finance team

· Troubleshoot and clear of un-bill settlement of invoices in WIP report from finance

· Work closely with the MRO planner on the status of aircraft maintenance projects

Warranty

· Submit and monitor warranty claims on Textron e-commerce portal

· Submit and monitor warranty claim to vendor portal on behalf of customers

· Monitor credit claim received from vendor and apply to customer account accordingly

· Monitor denied claim and rectify reason with engineers.

· Inquiry on validity to warranty team

Quotation

· Generate proposal for Hangarage request

· Ensure parts order shipment and freight cost are accurate.

Ops Support

· Parts tracking

· Revision creations in SAP

· Customer Progress Status Report preparation

· Vendors sourcing for direct parts/materials/tools.

Other tasks as assigned by management.

Duties and Responsibilities

Administration

· Manages calendars, arranges for internal/external meetings, appointments and travel bookings when required.

· Manages pantry and stationary supplies.

· Administrator for all resources like company badges, mobile phone, office line, equipment(printer), and other shared office services.

· Maintain records of APAC Textron employees contacts and emails.

· Consolidate all employees overtime monthly for finance to process.

· Concierge support for customers if required.

· Approve and submit IT resource approval for Singapore Service Center shared folders.

· Assist in organization of team building activities and company events.

Finance

· Manage vendor's Purchase Request/PO/Invoices process to comply with Finance team requirements.

· Aged debt reminder to customers

Procurement

· Sourced vendors for special project’s needs and negotiated contracts.

· Set up new vendor request.

· Support finance on check/wire transfer payment application to customer account and credit card payment

· Monitor credit limit on customers to ensure they are within/below the range

· Act as credit collector to customers who are nearing or beyond their net term to ensure they make their payment on time and arrange for payment plan when necessary

· Generate statement of account for all customers that has outstanding payment for maintenance invoices

· Support information for finance analysts on the billing efficiency or hours affected when required

Record Retention

· Ensure compliance with the Retention Policy and Retention Table for Singapore Service Center.

Training Arrangement

· Arrange type training for all maintenance personnel as requested by Maintenance Manager

· Assist with all bookings/enrolment – training, accommodation, flight, transportation.

· Work with HR to develop bond agreement for all maintenance personnel attending type training.

Billing

· Generate deposit invoice, debit memo, credit memo for vendor services, warranty claims, tool rental and aircraft hangarage.

· Generate estimates price on project status when required for PIA account

· Generate manual commercial invoice when needed.

· Ensuring tax in system, billable labor hours and miscellaneous charges are allocated appropriately. Manual update in SAP required to zero-rated tax for each work order.

· Cross check all parts ordered quantity with issued quantity in the revision.

· Make sure all parts PO statuses are completed and remind engineers to all unused parts

· Compile soft copies of invoices with signed proposal QAQ, COA, MTR, engineering record as supporting documents

· Generate travel expenses report for go team to add as cost in SAP

· Handle and support audit enquires for finance team

· Troubleshoot and clear of un-bill settlement of invoices in WIP report from finance

· Work closely with the MRO planner on the status of aircraft maintenance projects

Warranty

· Submit and monitor warranty claims on Textron e-commerce portal

· Submit and monitor warranty claim to vendor portal on behalf of customers

· Monitor credit claim received from vendor and apply to customer account accordingly

· Monitor denied claim and rectify reason with engineers.

· Inquiry on validity to warranty team

Quotation

· Generate proposal for Hangarage request

· Ensure parts order shipment and freight cost are accurate.

Ops Support

· Parts tracking

· Revision creations in SAP

· Customer Progress Status Report preparation

· Vendors sourcing for direct parts/materials/tools.

Other tasks as assigned by management.

Qualifications

· Minimum 3 years experience in similar role

· Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

· Dynamic and proactive personality, ability to work with teams

· Solution driven and structured way of thinking

· Self-starter and with a can do mentality

· English language knowledge (spoken and written)

· Aviation experience favorable - not essential