**Job Description:** **Basic Function** Provide technical leadership and supervisory direction to hourly and salaried staff in the Failure Analysis department. Oversee and participate in root cause investigations by applying mechanical, electrical, software, and system-level troubleshooting skills, using established analysis procedures and specialized equipment. Monitor and analyze data trends, generate periodic reports, and collaborate with engineering, customers, and cross-functional teams to drive resolution and support continuous improvement. This role requires a broad technical foundation, adaptability, and the ability to guide others, quickly learn new tools and systems, and help prepare the team for supporting both current and future product platforms. **Essential Duties and Responsibilities** + Analyze returned products across all technologies including mass flow controllers, variable area meters, vacuum, and pressure devices to determine failure modes and warranty status. + Perform hands-on disassembly, reassembly, or light fabrication work as needed to support testing and evaluation + Lead or support root cause investigations and ensure that findings are accurate, repeatable, and based on sound testing procedures. + Guide team members in troubleshooting, test setup, and evaluation methods to ensure consistency and technical accuracy. + Ensure test reports are clear, complete, and written in alignment with company standards and procedures. + Provide timely feedback and recommendations to internal stakeholders including Quality, Technical Services, Customer Service, and Sales. + Support the introduction of new products by helping to establish appropriate evaluation methods and training the team as needed. + Identify trends in returned products and escalate issues where necessary to drive continuous improvement. + Maintain and support lab equipment used in evaluation and testing. + Coordinate with other departments to resolve field issues and improve customer experience. + Supervise and support hourly staff in the Failure Analysis department by: + Providing daily direction and technical guidance + Prioritizing work based on urgency and workload + Conducting performance reviews and coaching + Promote a collaborative, team-oriented work environment. + Ensure compliance with safety protocols and quality standards. + Maintain regular and reliable attendance. + Perform other related duties as assigned. **Knowledge, Skills, and Abilities** + Strong analytical and investigative skills, with the ability to identify root causes and document findings clearly and accurately + Proficient in interpreting technical documentation, including drawings, specifications, procedures, and electronic schematics + Skilled in troubleshooting at the component, system, and software levels across mechanical, electrical, and electro-mechanical devices + Effective verbal and written communication skills, with the ability to work collaboratively with peers, leadership, engineering, quality, and customer-facing teams + Experienced with specialized diagnostic tools, lab instrumentation, and data collection systems + Comfortable using business platforms such as Salesforce to manage support cases, track returns, and communicate technical findings + Familiarity with basic scripting or automation tools (such as Excel macros, Python, or test utilities) is a plus + Able to manage shifting priorities in a dynamic environment and balance team workload to meet business objectives + Proficient with Microsoft Excel, Word, and product lifecycle tools such as TeamCenter + Organized and detail-oriented, with a focus on maintaining clean workspaces and following all safety and quality standards + Team-oriented, with the ability to lead, support, and train others across technical disciplines **Education and Experience** + Minimum education required is a bachelor’s degree in an engineering field from an accredited college. + PC knowledge with the Microsoft Windows operating system environment, and/or training or equivalent experience required. + Experience with measurement instrumentation preferred.