Failure Analysis Supervisor
ITW
**Job Description:**
**Basic Function**
Provide technical leadership and supervisory direction to hourly and salaried staff in the Failure Analysis department. Oversee and participate in root cause investigations by applying mechanical, electrical, software, and system-level troubleshooting skills, using established analysis procedures and specialized equipment. Monitor and analyze data trends, generate periodic reports, and collaborate with engineering, customers, and cross-functional teams to drive resolution and support continuous improvement. This role requires a broad technical foundation, adaptability, and the ability to guide others, quickly learn new tools and systems, and help prepare the team for supporting both current and future product platforms.
**Essential Duties and Responsibilities**
+ Analyze returned products across all technologies including mass flow controllers, variable area meters, vacuum, and pressure devices to determine failure modes and warranty status.
+ Perform hands-on disassembly, reassembly, or light fabrication work as needed to support testing and evaluation
+ Lead or support root cause investigations and ensure that findings are accurate, repeatable, and based on sound testing procedures.
+ Guide team members in troubleshooting, test setup, and evaluation methods to ensure consistency and technical accuracy.
+ Ensure test reports are clear, complete, and written in alignment with company standards and procedures.
+ Provide timely feedback and recommendations to internal stakeholders including Quality, Technical Services, Customer Service, and Sales.
+ Support the introduction of new products by helping to establish appropriate evaluation methods and training the team as needed.
+ Identify trends in returned products and escalate issues where necessary to drive continuous improvement.
+ Maintain and support lab equipment used in evaluation and testing.
+ Coordinate with other departments to resolve field issues and improve customer experience.
+ Supervise and support hourly staff in the Failure Analysis department by:
+ Providing daily direction and technical guidance
+ Prioritizing work based on urgency and workload
+ Conducting performance reviews and coaching
+ Promote a collaborative, team-oriented work environment.
+ Ensure compliance with safety protocols and quality standards.
+ Maintain regular and reliable attendance.
+ Perform other related duties as assigned.
**Knowledge, Skills, and Abilities**
+ Strong analytical and investigative skills, with the ability to identify root causes and document findings clearly and accurately
+ Proficient in interpreting technical documentation, including drawings, specifications, procedures, and electronic schematics
+ Skilled in troubleshooting at the component, system, and software levels across mechanical, electrical, and electro-mechanical devices
+ Effective verbal and written communication skills, with the ability to work collaboratively with peers, leadership, engineering, quality, and customer-facing teams
+ Experienced with specialized diagnostic tools, lab instrumentation, and data collection systems
+ Comfortable using business platforms such as Salesforce to manage support cases, track returns, and communicate technical findings
+ Familiarity with basic scripting or automation tools (such as Excel macros, Python, or test utilities) is a plus
+ Able to manage shifting priorities in a dynamic environment and balance team workload to meet business objectives
+ Proficient with Microsoft Excel, Word, and product lifecycle tools such as TeamCenter
+ Organized and detail-oriented, with a focus on maintaining clean workspaces and following all safety and quality standards
+ Team-oriented, with the ability to lead, support, and train others across technical disciplines
**Education and Experience**
+ Minimum education required is a bachelor’s degree in an engineering field from an accredited college.
+ PC knowledge with the Microsoft Windows operating system environment, and/or training or equivalent experience required.
+ Experience with measurement instrumentation preferred.
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