Company description 

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact. 

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide. 

About the role

The Pearson Online Academy Enrollment Department plays a crucial role in driving sales and student enrollment while fostering long-term retention through dedicated family support. From initial inquiry to graduation, the team guides families through the decision-making process, ensuring a strong fit and a seamless experience. They facilitate clear communication between families, the school, and Pearson staff, assist with tuition payments, and provide consistent engagement through relationship building, regular check-ins, and ongoing support.

Location - Remote

Contract - Full time, Permanent. You must be willing to work Monday – Friday, 9am – 6pm EST (1-hour lunch included). 

Core tasks & responsibilities 

The Family Enrollment Counselor is responsible for providing an exceptional customer experience by effectively communicating the value, features, and benefits of Pearson Online Academy. They ensure that parents have a clear understanding of the expectations of a virtual school environment. As the first point of contact in the enrollment journey, the counselor guides families in making informed decisions to support their child's educational success by;

Clearly and thoroughly explain our programs, services, tuition/course costs, and full-time, part-time, and summer school courses to determine if there is an appropriate educational opportunity that matches their interests and needs. Nurture leads interested in a virtual school and/or a private school education. Securely process tuition payments, apply discounts, and create and update payment plans for enrolling families.  Create and maintain detailed, accurate customer records in Salesforce and Pearson Online Classroom.  Work in focused school-specific outbound task forces to drive pipeline enrollment goals.   Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process.  Make outbound calls to families interested in enrolling in Pearson Online Academy. Serve as an enrollment subject matter expert to families during the enrollment process. Act as an ambassador for the school in interactions with students and families.  Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment.  Remain up to date with changes in enrollment policies and guidelines and communicate changes to families. Communicate changes in school events, policies, and guidelines through interaction with school staff and parents.

Qualifications 

Bachelor's degree in communications, education, sales, or a related field preferred.  Minimum 1-year direct selling experience. Demonstrated consultative sales experience and high-volume call metrics    Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience.   Prior experience in a phone queue a plus   Possess an assertive, professional entrepreneurial spirit  Familiarity with Salesforce or other CRM solution preferred   Delivers quality enrollment conversions from inbound and outbound communication.   Commitment to working overtime during peak season, July-September  Excellent oral, written, and interpersonal communication skills   Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)  Possess a high degree of attention to detail and be able to multitask effectively  Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions   Must be able to work effectively as a part of a team and independently   Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills  Ability to manage stressful situations in a calm, courteous, and efficient manner 

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary is paid at $19.23 per hour