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Work Shift

Variable

Work Day(s)

Monday-Friday, Variable

Shift Start Time

8:00 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Assesses, plans, coordinates, implements, and evaluates education for Family Experience employees, which promotes professional development resulting in improved patient experience/satisfaction for patients, families, and Children’s Clinical Teams. Performs duties associated with Family Experience practice, professional development, leadership and quality, and evidence-based practice. Develops and implements education plan for the department to proactively support delivery of quality patient and family care.

Experience

3 to 5 years of demonstrated experience in customer service

Preferred Qualifications

Experience in healthcareKnowledge of medical terminologyBilingual proficiency in Spanish

Education

Bachelor’s degree required

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Excellent customer service skills, communication skills, and the ability to communicate well in person, in writing, and on the phone requiredMust be able to work effectively in pressured situations and demonstrate the ability to diffuse escalating situationsStrong problem solving skills requiredComputer skills that include Outlook Email, internet, Microsoft Word, and Microsoft Excel requiredSelf-starter with the ability to work with minimal supervisionDemonstrated ability to work as part of a teamMust possess a valid Georgia driver’s license and/or provide transportation between campus locations

Job Responsibilities

Partners with leadership team to collect data and information related to educational and performance needs.Oversees onboarding and orientation for new employees.Partners with unit-based Family Experience Liaisons to develop critical skills.Identifies desired outcomes and plans/designs/develops learning activities using adult learning concepts and instructional design principles to achieve desired outcomes.Manages budget as related to educational resources.Collaborates with leadership team to support change and implement educational plan associated with department priorities and assesses educational interventions for desired results.Fosters professional development through mentoring, coaching, and performance feedback.Collaborates with other departments and their educators to ensure appropriate resources are accessible for staff related to Family Experience.Participates actively in and supports system and/or unit based patient family experience committees/shared leadership meetings.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Family Support