Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Position Summary/Objective

The FAS Accounts Payable Supervisor is responsible for supervising our global Finance and Accounting Services (FAS) organization. This job has a significant focus on data-driven performance and SLA adherence. This position promotes a customer-centric culture & is dedicated to employee training & goal-setting in a fun working environment. Must be able to scale for growth with a growth mindset. The Supervisor reports to the Director of FAS.

Essential Functions/Duties/Responsibilities

Daily Operations, Customer Service, and People Management:

Focuses on talent development, building a strong team of highly capable and competent employees processing 140+ invoices per day through the OCR and proprietary softwareProvides training, mentoring, & daily guidance to team members including a daily huddleReviews daily metrics to track employee performance (KPIs), customer SLA, and daily activity in the customer's tenant.Review customer cases to find opportunities to coach the team & ensure cases are followed up in a timely mannerReview duplicates, large page counts, suspended jobsOversee supplier setup, process, and documentationOversee in YE 1099/1096 and 1099 Enhanced processOversee the Hypercare team  & become proficient at developing coding rulesParticipate in customer QBRs, build decks, host meetings, & provide feedback to the teamSupports the FAS Director, Managers, and Supervisors

System Oversight:

Fix the XML on processing errors (currency and remit to connection)Clearing conflicts as needed, opening a ticket, providing examples for the Kofax administratorProvide PDFs to be trained in Kofax to the Kofax administrator quarterlyMonitor Unassigned tickets dailyOffboarding customer-close email, PO box, removing the import source in Kofax

Competencies

Crisis management of the tasks and the team when there is a system failureIdentifies and solves problemsStrong customer service orientation with excellent oral and written communication skills, including the ability to communicate effectively in challenging situationsAbility to think strategically and also act operationally while managing the team

Supervisory Responsibility

Manage a team of 5 to 10 staff with a global mindset

Qualifications and Experience

Bachelor’s degree in business, accounting, or related discipline (preferred).5-10 years of management and leadership experience

The breadth of understanding of Finance & Accounting, Operations/Customer Service, Outsourcing and SLAs

Experience in a shared services or outsourcing environment

Experience with the following processes:Order to CashProcure to Pay1099/1096Supplier Setup and MaintenanceOCRSystem maintenanceProblem-solving skills

Preferred Skills

  Knowledge of Kofax and Salesforce a plus

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.