As a Fault Management Engineer for ZTE Core CS Equipment, you will play a pivotal role in our Managed Services team, ensuring the smooth operation of critical telecommunications systems. You'll be responsible for software upgrades, configuration management, and performance optimization across GSM, UMTS, and LTE networks. Collaborating closely with Level 1, 2, and 3 support teams, you'll lead troubleshooting efforts and maintain service levels to enhance customer satisfaction. Our dynamic work environment thrives on teamwork and knowledge sharing, encouraging you to continuously develop your technical skills while driving improvements through automation. You'll be integral to the 24/7 on-call support rotation, where accountability and proactive problem-solving are key to maintaining network security and integrity. Join us to make a significant impact and help shape the future of connected communication!

You have:

Tertiary qualification in Engineering, Telecom Technology, IT, or Computer Science from a recognized institution.Extensive experience in technical support or managed services within the CS Core domain.Strong customer mindset with a focus on enhancing service levels and customer experience.Ability to autonomously analyze problems and execute troubleshooting procedures effectively.

It would be nice if you also had:

Experience with ZTE Core CS Equipment (MSS, MGW, HLR, STP, IMS etc.).Familiarity with Telco-Cloud or NFV technologies.Knowledge of network automation tools for enhancing operational efficiency.Experience in designing High-Level Designs (HLDs) and Low-Level Designs (LLDs) for network projects.
 Manage software version upgrades and patch updates for ZTE CS Core nodes, ensuring systems are current and secure.Provide second-level support for GSM, UMTS, and LTE ZTE equipment, focusing on configuration, operations, and surveillance.Implement and generate network configuration scripts to streamline Configuration Management processes.Lead troubleshooting efforts to meet service level agreements and minimize mean time to recovery (MTTR).Conduct performance management and optimization activities to maintain and improve network KPIs.Facilitate technical capability development within the CS Core team and L1 engineers through knowledge transfer.Oversee customer communication and escalation processes, ensuring timely closure of support tickets.Design and optimize network HLDs and LLDs while managing spare parts inventory within the CS Core domain.