India
1 day ago
Fault Management L2 Engineer

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

Responsibilities: -

Fault management Network translations for complex Local and Long Distance switching networks.The primary function of the Lead is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents  over the Voice network with 24x7 responsibilities.Ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.Acts a subject matter expert on multiple functional areas related to voice technologies and able to configure the Circuits on different vendors, Technologies and various NMSHandle the Trouble ticket/CR within SLACustomer Issue handling and ensuring the end customer services are maintainedMOP/WI preparation for the activities and new learningsPrepare, implement and verify the configuration and integration of a Node / SystemCoordinating with care team for finding and analyzing the RCAsTracking of issues related to tools and timely escalation as per pre-defined matrixDrive for Automation of tasksAssurance (Fault resolution) and Re-provisioning / Config for service related Circuits / incidents for a voice network & products/services. This will need live troubleshooting on Nokia’s voice Circuits to resolve customer/network faultsOwnership for resolving Customer Circuit queries/ faults , as documented in the Work InstructionsWorking with Partners and third party service providers for the resolution of the incidents.Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed

 

 

Key Technical Skillset: -

Should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.

Code and Routing administration for any of the following platforms: 5ESS, DMS, Genband C3, Metaswitch (CFS/RPAS/AMGC/UMG/MVD), 

Broadsoft(AS/NS/PS/XPS/DB), SONUS PSX, PLEXUS MGC, Broadworks NS, DRM, GTD-5, DCO, Cisco (CUCM CUBE ITP), Astreisk, N-Squared IN(Intelligent Network) Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling changeHands on CM/FM experience within Wireline core network.Well versed with TDM Switching: PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS SwitchTechnical support tasks like PRI creation,SS7 link management,Trunk Provisioning, Code and Routing administration for the following platforms: Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement. Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling changeEnd to end architectural knowledge on Voice Fixed Network Wire Line.

Technology : Voice Fixed Wired Line, Voice Core Switching, Intelligent Network for Voice

Vendor/ Product : Meta Switch, Broad Soft, Cisco, N-Squared Intelligent Network

Responsibilities: -

Fault management Network translations for complex Local and Long Distance switching networks.The primary function of the Lead is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents  over the Voice network with 24x7 responsibilities.Ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.Acts a subject matter expert on multiple functional areas related to voice technologies and able to configure the Circuits on different vendors, Technologies and various NMSHandle the Trouble ticket/CR within SLACustomer Issue handling and ensuring the end customer services are maintainedMOP/WI preparation for the activities and new learningsPrepare, implement and verify the configuration and integration of a Node / SystemCoordinating with care team for finding and analyzing the RCAsTracking of issues related to tools and timely escalation as per pre-defined matrixDrive for Automation of tasksAssurance (Fault resolution) and Re-provisioning / Config for service related Circuits / incidents for a voice network & products/services. This will need live troubleshooting on Nokia’s voice Circuits to resolve customer/network faultsOwnership for resolving Customer Circuit queries/ faults , as documented in the Work InstructionsWorking with Partners and third party service providers for the resolution of the incidents.Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed

 

 

Key Technical Skillset: -

Should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.

Code and Routing administration for any of the following platforms: 5ESS, DMS, Genband C3, Metaswitch (CFS/RPAS/AMGC/UMG/MVD), 

Broadsoft(AS/NS/PS/XPS/DB), SONUS PSX, PLEXUS MGC, Broadworks NS, DRM, GTD-5, DCO, Cisco (CUCM CUBE ITP), Astreisk, N-Squared IN(Intelligent Network) Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling changeHands on CM/FM experience within Wireline core network.Well versed with TDM Switching: PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS SwitchTechnical support tasks like PRI creation,SS7 link management,Trunk Provisioning, Code and Routing administration for the following platforms: Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement. Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling changeEnd to end architectural knowledge on Voice Fixed Network Wire Line.

Technology : Voice Fixed Wired Line, Voice Core Switching, Intelligent Network for Voice

Vendor/ Product : Meta Switch, Broad Soft, Cisco, N-Squared Intelligent Network

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