Federal Civilian Client Account Manager – Intelligence Community
Jacobs
Jacobs’ Federal & Environment Business Unit has global reach to serve its diverse client base for specialized project delivery. We provide our clients award-winning planning, engineering, architectural and interior design, construction and program management, operations & maintenance support, and design-build project delivery. Our consulting practices leverage thought leadership in the areas of asset management, energy solutions, business strategies, among others. Jacobs’ business model allows us to successfully serve our clients, leverage our integrated services, and provide our employees with growth opportunities, while delivering global solutions that address client challenges.
As a Client Account Manager (CAM), you will lead strategic business development with key Federal Intelligence Community customers to ensure that Jacobs maintains a productive working relationship with those clients; and to further grow our business by expanding our client base, service offerings, and geographical project footprint. Working with members of our team, your focus is gaining a thorough understanding of the client’s needs, reinforcing our position as the client’s firm-of-choice, while advocating to accomplish their mission. Together with our operations team, the goal is complete client satisfaction with delivered work and maximized benefit for our clients and the firm.
Client contact is essential to understand and provide solutions that meet their needs. The position requires client contact at all levels for the purpose building relationships, understanding our client’s mission and requirements, and facilitating our delivery of key projects and programs. Given the level of this position, building client relationships across all levels of the client organization is a major area of emphasis.
In this strategic senior sales position, the CAM role requires the ability to engage with clients for the identification of business opportunities, and to lead a diverse set of resources in the pursuit of those opportunities.
Specific responsibilities include:
* Represent Jacobs to the client in a positive, relationship-oriented, solutions-delivery approach by leveraging the broader firm.
* Identify and prioritize business opportunities that lead to consistent growth for the Firm
* Identify, coordinate, and lead capture teams and actively manage and shape proposal development for Federal contracts supporting these clients.
* Secure management commitment and influence/attract key staff for pursuits.
* Advocate on the client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
* Facilitate creation of deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to facilitate positive working atmospheres, and to broaden the firm’s understanding of underlying objectives of the client.
* Develop trust and credibility with clients by engaging in business discussions to understand mission drivers to best align our solutions with client’s needs.
* Identify higher levels of client engagement for executive sponsors.
* Coordinate and facilitate Go/No Go decisions and help develop required sales costs aligned with opportunity potential and return on investment objectives.
* Actively engage with Sales teams to lead the sales process discipline, win strategy and proposal development, interviews, and presentations.
* Deliver on Intelligence Community-specific business plan and KPIs.
* Bachelor’s degree in a technical or business discipline or equivalent related work experience in lieu of a degree. Professional license or technical certifications a plus.
* 15 years of experience in Federal Facilities and Infrastructure. Proven client development skills, including previous experience with the Intelligence Community.
* Established track record of creating and winning work.
* Extensive business development and capture management experience necessary, with knowledge of facilities and infrastructure programs for A/E and professional services - specifically with the intelligence community.
* United States Citizenship.
* Active TS/SCI Security Clearance preferred.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
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