At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewMVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced Fee Administrator who is assigned to actively work with field agents and clients to determine and process fees necessary to run accounts.
Job Description
We are searching for a Fee Administrator to work assignments within our fast-paced environment. The qualified individual will be involved in requesting, approving and rejecting agent fee requests, reviewing agent fee denial appeals, as well as communicating any escalated information to the client or supervisor as needed. The Fee Administrator will be responsible for pulling and maintaining fee reports, updating designated accounts, as well as communicating with our clients throughout the lifecycle of each fee request as needed. The responsibilities of this position are performed 100% via computer – it does not require field work or travel. The ideal candidate for this position must be persistent, assertive, detail oriented and thrive under high priority tasks.
Ability to receive, investigate and answer emails/queries from internal and external customers in a timely and accurate manner
Facilitate occasional outgoing telephone calls to support business objectives
Ability to prioritize workload and work to deadlines
Strong multi-tasking and organization skill
Excellent verbal and written communication skills
Ability to deal with change in a positive and proactive manner
Experience with collateral repossession would be beneficial
Proficiency in G-Suite preferred
RDN, Recovery Connect (RC) and iBeam experience is a plus
This position is a remote position and candidates can be located anywhere in the US.
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Basic Requirements
Minimum 2 year administrative-related experience
High School Diploma or GED
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.