About Digicel

 

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

 

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

 

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

 

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

 

Visit www.digicelgroup.com for more.

 

Job Title

Feet on the Street Sales Agent

 

Primary objective of the job:

Selling Digicel products and services to new customers and up-selling and cross-selling to existing customers.

 

Main Duties and Responsibilities:

Make visits to assigned locations to promote and sell Digicel products and services Contribute to and take part in sales promotions and events geared at increasing subscriber base  Accurately record prospect info on signup sheet Achieve sales objectives while providing the highest level of customer satisfaction. Provide relevant responses to customers concerns, products and service enquires based on actual facts related to the company’s products or services. Greet customers and ascertain what each customer wants or needs Explains the benefits, value and usefulness of products to customers Recommend device based on a customer’s needs and desires Process all device sales, perform device checks and explain device warranty in accordance with Digicel policy Responsible for all SIM sales and activations (prepaid) Sell and upgrade Cable services and Broad band services in accordance with company goals and customer needs. Troubleshoot customers' service problems; schedule field service calls when necessary. Handle all account adjustments and corrections. Troubleshoot and resolve customer handset issues and requests Report all customer complaints in timely manner. Adhere to cash handling procedures Adhere to uniform strict policies Configure APN, set up email addresses and applicable apps, and take any other action necessary steps to ensure that the customer is able to use voice, sms and data when he/she leaves the store. You will be assigned to work at various locations (in store locations and pop up tents) on various islands (within the Turks and Caicos Islands) at the expense of the company.

 

Academic Qualifications and Experience Required:

High School Diploma Five CXC, GCSE (or equivalent) would be an asset Basic computer skills Knowledge of the Internet Previous sales experience, with demonstrated success is an asset. Previous experience in a customer service environment is an asset.

 

Functional Skills:

Excellent interpersonal skills Excellent time management skills and ability to multi-task Excellent communication skills (verbal/ written) Flexible and quick-thinking Must be customer oriented Ability to rapidly learn new tools and understand customers’ environments Candidates who own or have access to a valid driver's license will have a distinct advantage