Job Description:

Experience in administration, Implementing, configuration of Pure FlashArray, NetApp C-Mode, Dell Unity, Brocade & Cisco switches and other NAS products.Good Knowledge on multiple Storage array Hardware & ArchitectureExperience in storage array snapshot & replicationStrong Knowledge on Performance analysis factors of Storage ArraysExperience in Designing, Configuring and troubleshooting Fabric environment constituting Brocade, SANnav and Cisco switches.Hands-on knowledge on in any of the storage management applications like Storage Essentials, ECC etcSystem administration experience on Windows, HPUX or Sun Solaris, and knowledge on VMware would be an added valueIn depth Knowledge of ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.)Certification on Storage technology is an added advantage.Good skills on performance optimization.Solving complicated Hardware cases and Liaising with Hardware Vendor supportAdvanced troubleshooting skills and identify the severity of the issue, Ability to Resolve issues quickly to account/customer satisfaction and Prepare RCAProvide operational support on a 24x7 rotation basis.Expected to train the resources on the respective technology.Expected to improve Automation and reduce manual work.

Additional Skills:

Interpersonal sensitivity and customer responsivenessLeadership skillsExcellent knowledge of the IT environment and its future trendsAbility to communicate complex technical contents plainly and simply.Strong consulting skills, flexibility, and resourcefulnessExposure to Customers GloballyGood written and verbal communication skillsCertifications in relevant technologiesService and Customer Orientated / Team player (TCE).Strong ability to work under pressure / Flexible and self-motivated.Scripting knowledge would be added benefit.Exposure to Project work is desirable.

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