Leidos is seeking full-time & part-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. (There is an opportunity for telework after training upon performance and customer approval.)
Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
What’s in it for you?
Monday - Friday schedule with no weekend work
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Eligibility for a $3,000 referral bonus
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
10 paid holidays per year
Mortgage Servicing Opportunities available:
Full-time (32 - 40 hours a week)
Part-time (25 - 31 hours a week)
9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs)
Opportunities for split shifts, upon approval of the manager
Bilingual (Spanish & English)
As a Mortgage Servicing Customer Service Representative, you will:
Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
To be a successful Mortgage Servicing Customer Service Representative, you will possess:
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)
Minimum of 1 year of contact center experience or telephone customer service experience.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
FHA knowledge/experience
Desired Qualifications:
Bilingual (Spanish & English), verbal and written
Contact Center experience (omnichannel)
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
**The pay for this position is $18-$20 per hour.**
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.
HUDFHA
Original Posting Date:2024-11-04While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.