The Field Account Manager will be responsible for the account management, maintenance and ongoing business development related to Inmar’s CDTB program. The CDTB program consists of multiple consumer drug disposal options in accordance with federal, state, and local laws.
The Field Account Manager will be responsible for establishing relationships with all types of host sites that are included in our programs across the west coast, and will ensure successful participation in programs associated with compliant drug collection. This person will be responsible for visiting customer sites, documenting the success of those site visits in the assigned CRM tool, assisting with training at these customer sites, and will be responsible for ensuring that each customer site participates in the program in a compliant and required manner. Examples of customer sites include but are not limited to medical clinics, town halls, law enforcement facilities, hospitals and independent pharmacies. The person in this role will need to be comfortable with communicating with client contacts at all types of the above sites.
The candidate will need to be located in the Sacramento, California area and be willing to travel overnight 75% of the time. (Monday through Friday)
This person will be asked to travel approximately 75% of the time. The intent would be for this person to travel around their assigned region for at least three weeks of each month. It will be expected that this person will be comfortable developing relationships, speaking in front of groups, dealing with rejection and turning that rejection into a potential future customer site, and dealing with a significant amount of independence.
A typical day-to-day would involve visiting a few client sites, training new employees, on-boarding and off-boarding if needed, and attempting to acquire new sites in geographic areas as directed by management. The person in this role will be responsible for documenting all aspects of their work in a specifically directed way and should expect that their work product will be visible to senior leadership as well as external regulatory stakeholders.
The Field Account Manager owns the client relationship relative to CDTB services once the contract has been signed and proactively engages and manages their expectations for the program. This role is responsible for successfully onboarding the client and establishing appropriate connections internally with operations support teams.
Primary Accountabilities:
Operational Management (70%)
Visit customer sites to conduct auditing, training and documentation checks
Develop relationships with customer sites and cultivate those relationships for successful participation in the program
Act as the primary point of contact for the client and internal teams related to CDTB services.
Plan and execute a successful client visit and auditing process; manage communications and troubleshoot issues to resolution.
Understand each client’s goals, challenges, marketing objectives & strategies for CDTB.
Assist clients with ordering and/or reordering of CDTB supplies, documentation, etc.
Become knowledgeable of the process and procedures of the program – from consumer to host site to destruction.
Act as an expert on jurisdictional requirements related to CDTB/Product Stewardship programs
Influence (30%)
Establish and develop trusted relationships with assigned clients.
Collaborate with other internal teams as it relates to the overall client experience of our clients.
Encourage site participation through multiple CDTB offerings
Required Qualifications:
Bachelor’s degree in business or related field
2-4 years of related work experience, preferably in supply chain/logistics or food/drug manufacturing; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Willing and able to travel 75% of the time overnight Monday through Friday
Project management experience, a plus
Proficient with G-Suite and Microsoft Office specifically Excel
Beginner with Salesforce.
Individual Competencies:
Integrity: Gains the trust of others by taking responsibility for your own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Establish Focus: The ability to develop and communicate goals in support of the business' mission.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally required to remain in a stationary position.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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We are an Equal Opportunity Employer, including disability/vets.