Essential Job Functions:

• Process import documents: receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers
• Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse
• Monitor and maintain computerized records related to purchasing activities closely
• Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory.
• Participate in vendor relationship management, identifying cost-saving opportunities to support the company’s profitability goals
• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory
• Assist in planning inventory against demand forecasts
• Prepare monthly activity summaries
• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory.
• Support customer service representatives in serving current and potential customers: answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records
• Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc.
• Perform other related duties as assigned


3. JOB QUALIFICATIONS:

1) Knowledge
• Customer service, including customer needs assessment, and meeting quality standards for services
• English language structure and content, including the meaning and spelling of words, rules of composition and grammar

2) Skills
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking: Communicating with others to convey information effectively
• Writing: Communicating effectively in writing as appropriate for the needs of the audience
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Time Management: Managing one’s own time and the time of others
• Organization: Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

3) Computer Skills:
• Email Communication, Microsoft Office Word and Excel

4) Educational/Experience:
• High Scholl Diploma or equivalent required
• An Associate’s Degree or Bachelor’s Degree preferred.
• At least 1 year of experience working in a sales office, purchasing, or customer service environment required