POSITION SUMMARY:

This position is responsible for providing comprehensive scientific consultation that support account management, in tandem with the internal sales organization, in assigned territory/region. This position will be responsible for evaluating potential new instrument opportunities, supporting new and existing customers in the use of MSD kitted assays and in the development of new assays in a multidisciplinary setting.  The incumbent should be based in assigned city.

DUTIES AND RESPONSIBILITIES: 

• Educate, train and support new/existing customers on MSD instrumentation and data analysis. 

o Train customers on the use of MSD assays, instrumentation and software 

o Assist existing customers with assay troubleshooting and data analysis 

• Provide support for customers wishing to develop their own assays on the MSD platform

o May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction

• Attend scientific meetings, conferences and trade shows, providing feedback and reports on findings. 

• Working as part of a team, integrate information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.  As requested, provide scientific seminars/conferences to prospective customers.

• Collaborate with account managers in the strategic sales process to expand instrument and consumable sales in the territory

• Present internal scientific peer training session to sales, FAS and management teams. 

• Create reports and presentations from assay development visits and new evaluations 

o Provide feedback from the field to other team members, account managers and internal groups

o Document activities and customer interactions in the CRM software (SalesForce.com)

• Track, identify and review new literature referencing MSD products and methods.

• Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to sales team.

• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS:

• Ph.D. in Life Sciences or related area required

o Master’s  or Bachelor’s degree in related field with equivalent experience considered

• A minimum of three years of hands-on experience working in a molecular biology lab, clinical lab, discovery lab, or biochemistry in a research or clinical setting is required 

• Previous experience in a field application or scientific support position is desirable 

• Experience in protein biochemistry is a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated superior competency in analytical skills and strong scientific fundamentals 

o Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion

• Thorough understanding of the principles of immunoassays, their development and their applicability in different research fields 

o Ability to independently execute assay and reagent troubleshooting, optimization and validation experiments 

• Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)

o Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of laboratory data

• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.  

• A good understanding and competency with software and software systems is desirable.

• Ability to travel and work outside normal business hours as needed.

PHYSICAL DEMANDS:

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis.

WORK ENVIRONMENT:

This position may require up to 30-50% travel within the designated territory to  customer sites up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).

COMPENSATION SUMMARY

The annual base salary for this position ranges from $85,900. to $131,000. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here. Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.

Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.