Tokyo, JPN
11 hours ago
Field Application Specialist
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Filed Application Specialist is responsible for contributing information to sales strategies and account plans, as part of the core account team. This position reports to the FAS Leader and is part of the Resin & Downstream in Bioprocess Department located in Tokyo. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: + Support all relevant call points across Bioprocess where Resins and Downstream technologies are sold. + Primarily focus on Resins opportunities within region while supporting relevant digital solutions and Downstream hardware opportunities by providing the Account Manager in the sales process with product expertise as well as independently identifying opportunities. + Develop the sales of modality solutions in the assigned sales region/territory, while establishing long lasting technical customer relationships. + Provide high level technical expertise during pre-sales discussions, instrument demonstrations, customer training, post-sales support, seminars, tenders/quotes and promotional events. + Lead technical and process related discussions with customer Subject Matter Experts, give application support including trouble shooting and answer customer queries of sophisticated technical and applicative nature. + Continuously develop a network of key decision makers. Build a territory business plan and set quarterly priorities to achieve defined business goals. Contribute to key account plans managed by the Account Management team. + Support customer success through adoption of our material to their manufacturing process through technical expertise. + Develop sales opportunities to create a sales funnel to meet business targets. Manage leads and prospects using customer relationship management software. + Build a strong internal network to drive maximum synergy and customer satisfaction across the business. Work effectively with internal functions, including the account management team, other sales specialists, service engineering, product management, marketing, finance, legal, scientific support, service sales and customer service. + Facilitate customer audits to manufacturing site + クロマトグラフィーレジン(以下、レジン)とダウンストリームテクノロジーが利用されるバイオプロセスを技術的にサポートします。 + 特定の顧客アカウントについて、チームの一員として、営業戦略やアカウントプランに情報を提供します。 + 主にレジンの商談を担当し、販売前後の過程においてアカウントマネージャーに製品に関する専門知識を提供するだけでなく、自らも商談を見出すことで、すべてのレジン、および関連するデジタルソリューション、ダウンストリーム用装置の販売をサポートします。 + 日本国内においてレジンに関連するソリューションの販売機会を開拓し、技術情報の提供を通して、長期的に顧客との関係を構築します。 + 販売前のディスカッション、機器のデモンストレーション、顧客トレーニング、販売後のサポート、セミナー、入札/見積もり、販売促進イベントにおいて、高度な技術的専門知識を提供します。 + 顧客の開発担当者との技術およびプロセス関連のディスカッションをリードし、製品のトラブルシューティングを含むアプリケーションのサポートを提供し、顧客からの技術、または製品アプリケーションに関する問い合わせに回答します。 + 重要な意思決定者とのネットワークを継続的に構築し、担当する顧客アカウント、または製品カテゴリでのビジネスプランを構築します。業務の優先順位を設定し、四半期ごとの設定されたビジネス目標を達成します。またアカウントマネージャーが管理するアカウントプランに貢献します。 + 技術的な専門知識を活かして、お客様の製造工程への当社消耗品の採用を推進します。 + 担当する領域の目標を達成するために、販売機会を開拓し、販売ファネルを作成します。CRMソフトウェアを使用してリードと見込み顧客を管理します。 + アカウントマネージャー、セールススペシャリスト、サービスエンジニア、マーケティング、プロダクトマネージャー、財務、法務、カスタマーサービスなど、社内の各機能と効果的に連携することで、社内ネットワークを構築し、事業全体の相乗効果と、顧客満足度を最大化させます。 + 顧客による製造現場への監査の実施をサポートします。 Who you are: + Bachelor’s Degree in Business, life sciences or relevant field. + 3 years commercial/applications experience, preferably in the Biotechnology industry. + Cross selling, upselling, value propositions and funnel management. + Downstream consumables, hardware and related product expertise. + Understanding of customers’ key business drivers. + ビジネス、ライフサイエンス、または関連分野の学士号。 + 3年間以上の営業またはアプリケーション関連業務の経験(できればバイオテクノロジー業界での経験があることが望ましい) + クロスセリング、アップセリング、バリュープロポジション、ファネルマネジメント。 + ダウンストリーム消耗品、ハードウェア、関連製品の専門知識。 + 顧客事業の主要なビジネス方針を理解すること。 Travel, Motor Vehicle Record & Physical/Environment Requirements: + Short-term business trips both domestic and international for training or business meetings (50%) + 研修や商談を目的とした国内外への短期出張があります。(50%) + Language: Fluent Japanese and business English + 言語:ビジネスレベルの日本語および英語 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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