Key Responsibilities:
• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs
• Interact with KOL and proctors
• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
• Continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
• Business Intelligence
• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs
• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management
• Maintain the in-service of products; assure that customer is prepared to use the Edwards products
• Validate software and hardware updates in the field as applicable
• Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences
• Perform routine reviews on clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
• Other incidental duties
Education and Experience:
1 year years experience of previous related medical device and/or clinical experience Required
Bachelor's Degree in in related field Training experience in clinical / technical environment Preferred
Additional Skills:
• Good computer skills in MS Office Suite and ability to operate general office machinery
• Good written and verbal communication skills, presentation and interpersonal relationship skills
• Good problem-solving and critical thinking skills
• Good knowledge and understanding of cardiovascular science
• Good understanding of cardiovascular anatomy, pathology and physiology
• Good understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast paced environment
• Must be able to work in a team environment, including immediate supervisor and other team members in the section or group
• Ability to build stable working relationships internally,
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
What is it like to work at Edwards Lifesciences in Italy?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. (Certified for ISO30415 D&I)
To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Italy also offers the following benefits:
Competitive compensation and benefits package
Flexible working hours, remote working
Life Insurance
Accidental Death & Disability Insurance
Telemedical Services
Meal vouchers
Service Awards
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.