Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Field Clinical Specialists and Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company’s innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care.

Dedicated to innovation, our Surgical business unit is focused on identifying and solving critical, unmet needs in cardiac surgery. In understanding the challenges of open-heart surgery, we partner with surgical teams to deliver modern technologies intended to enhance patients’ quality of life and expand their potential treatment opportunities. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

How you will make an impact:
• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs.
• Interact with KOL and proctors.
• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
• Business Intelligence.
• Educate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management.
• Responsible for upselling in key strategic accounts working in conjunction with Business Managers.
• Validate software and hardware updates in the field as applicable.
• Learns the products), physiology, anatomy, applications of the market and Edwards Lifesciences
• Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
• Other incidental duties.

What you will need (Required):

• 3 years experience of previous related medical device and/or clinical experience Required

• Bachelor's Degree in related field (Biotechnology, Surgical Instrumentation) and Training experience in clinical / technical environment.

What else we look for (Preferred):
• Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills with ability to build productive internal/external working relationships.

• Ability to interact professionally with all organizational levels.

• Good problem-solving and critical thinking skills.

• Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects.

• Ability to travel within the country and outside CDMX at least 30% of the time.

• Moderate knowledge and understanding of cardiovascular science.
• Moderate understanding of cardiovascular anatomy, pathology and physiology
• Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting.

• Proven expertise in MS Office Suite and ability to operate general office machinery.
• Ability to manage confidential information with discretion.
• Strict attention to detail.
• Ability to manage competing priorities in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control