This position serves as the primary contact for field members and home office personnel on Financial Associate (FA) revenue, commissions, incentives and production credit issues. Incumbent provides information, guidance, counseling and support to Thrivent’s field organization in the areas of compensation policy and administration, relationship management policy (customer/client assignment), the calculation and reporting of commissions and production credit, and bonus programs. The incumbent in this role will be responsible to explain all appropriate commission calculations, production credit calculations, and bonus payments.

         

          

DUTIES & RESPONSIBILITIES: 

Responds to phone and email inquiries from the field with the appropriate level of diplomacy and compassion.Manages all service contacts in a prompt, efficient manner while giving accurate, thorough, and detailed responses.Effectively researches and problem-solves compensation/production credit issues and concerns raised by Financial Professionals.Counsels and coaches Financial Professionals and their administrative staff on relationship management policy, compensation policy, field bonus programs, commission and production credit calculations and reporting.Partners with other home office departments and Advisor Group management to resolve individual FA compensation and credit issues.Promptly makes compensation and production credit adjustments as necessary, ensuring that payday or reporting period cut-off dates are met.Administers split compensation requests from the field staff.Performs various data entry functions around non-automated processes, including licensing errors, risk replacement activity, money movement activity, and nonproprietary commission statements.Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.  ​Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.  

QUALIFICATIONS & SKILLS:  

 Required:

High School diploma.1 to 2 years related work experience.Excellent analytical, problem solving and decision-making skills.Comfort in interpreting and applying general program guidelines.Strong data entry skills.Comfort with Microsoft Office programs, including Excel.Ability to facilitate and respond effectively to customer inquiries.Ability to deal with confidential, controversial and sensitive interactions with field members.Ability to work independently at times in a fast-paced, high-volume environment, driven by payday deadlines.Ability to effectively navigate through various mainframe and LAN based systems including the Customer Information File, Thrivent’s Image system and the compensation system.

Preferred: 

Understanding of the Thrivent Financial field revenue program.Understanding of the Thrivent Financial product portfolio, including non-proprietary products.

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $20.88 - $28.25 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.