The Field Delivery Specialist holds the accountability and responsibility for case delivery management in the regions for a specific EMEA Theatre.

The Field Delivery Specialist is aligned to the Quote to Cash delivery process. You will own, manage, and oversee the successful execution of Case Based transactions Delivery and Performance Management.

The focus of the Field Delivery Specialist is to proactively optimize & simplify customer, partner & stakeholder experience using data analytics to retrieve actionable insights.  You will also be responsible for driving critical case escalation resolution.

WHO YOU’LL WORK WITH 

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your stakeholders & peers in-country or across EMEA/global.

WHO YOU ARE

You enjoy working in a fast-paced changing environmentYou are accountable for timeous case escalation resolutions, for driving performance improvement opportunitiesYou have the ability to work cross functionally in all matters related to case delivery managementYou have a passion to leverage reporting to draw insights & facilitate issue resolution You are comfortable in leveraging different channels & engaging with cross- functional teams to reach the desired solution

OUR MINIMUM QUALIFCATIONS

Strong verbal & written communication skillsStrong analytical skills with the ability to interpret complex data, identifying & articulating problems.Strong relationship management & stakeholder engagement skills.Can clearly translate stakeholder requests into clear actions to be executedBasic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations.Ability to influence without authority.Proficiency in Microsoft Office ApplicationsFluent in English

OUR PREFERRED QUALIFICATIONS

Knowledge on Quote to Cash process & Service DeliveryProject Management skills

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here is how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.