At Ervin Cable Construction, as a Dispatcher, you’ll manage technician schedules, assign tasks, and coordinate communication between customers, technicians, and other departments. You’ll track work status, update records, and ensure timely completion of service requests. **What you’ll do as a Dispatcher:** + Manage and prioritize technician schedules, tasks and quotas to efficiently meet customer needs + Dispatch orders, messages, and special instructions to technicians and other departments + Track work status, provide updates, and escalate issues as necessary + Create, manage, and close tickets while updating logs as needed + Handle and process data from multiple sources + Create maps, upload permits, and handle related documentation + Keep records of service calls and work orders + Monitor and respond to customer and technician communications to resolve scheduling or service conflicts **What you’ll need:** + To be 18 years of age or older + Authorization to work in the United States for this company + High School Diploma, GED equivalent, or relevant work experience + At least one year of previous dispatch experience is preferred + Strong written and oral communication skills + Basic computer skills is preferred Physical abilities & exposures + Routinely: use keyboard & mouse + Occasionally: climb stairs, stand, walk and operate vehicle **What you'll get…** + Employee Assistance Program (EAP) at no additional cost + Medical Plans + Telehealth + Surgery Plus + Mental Health Care + Prescription Plans + PPO and HD options + Including: + Dental and Vision Plans + Flexible Spending Accounts and self-contributed HAS + Education/Tuition Reimbursement + Short and Long Term Disability + Provided Life Insurance and AD&D + 401k Retirement Savings w/ Company Match + Stock Purchase Plan + Company Discounts + Legal Insurance + Paid Time Off and Holidays + Paid Family Leave **Who we are…** We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others' safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people. We serve the nation in 46 states and are unparalleled in scope and scale. Our talented workforce of over 2,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management. We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us! **EEO:** Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. ( https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm ) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.