What success looks like in this role:

The Domestic Regional Technical Officer will be required to:

Provide technical support domestically including travel, some international travel opportunities may be required.Install and support Client’s IT, Network and Communications systems.Review and maintain installation documentation of various ICT systems.Provide general technical work and advice.Perform additional duties as required in relation to ICT technical installations and support.Possess the ability to work under limited supervision individually or in a team environment.Possess the ability to engage with a variety of stakeholders at all levels.Demonstrate a strong willingness to learn, showcase sound lateral thinking to investigate and solve undocumented problems.Create and update Standard Operating Procedures.Experience with desktop support, server support, hardware, network and software installation and troubleshootingSoftware and Hardware diagnostic skills across desktop, server, and communications environments

You will be successful in this role if you have:

SKILLS AND EXPERIENCE:

Essential:

Formal qualifications or relevant industry experience in any of the following:Complex ICT Systems.Desktop – capable of install/support of end-user compute software and hardware.Printers – capable of installation and troubleshooting hardware and software.UPS – understanding of Uninterruptible Power Supply function and installation/maintenance.Physical Network and Server infrastructure – base understanding and operability of network and server devices and distribution cabling.Ability to travel domestically for both scheduled and unscheduled site visitsProven experience in a Technical support environment performing fault investigation, triaging, and resolutionAbility to evaluate hardware prior to introduction against defined criteria and identify risks/concerns

Desirable:

Logical Network – working knowledge of network routing and switching, including core concepts such as DHCP, subnetting, VLANs – or the ability to acquire.Open Cabling Registration with Optical, Coaxial and Structured Cabling endorsements.Senior First Aid.White Card, Enter and work in confined spaces, Work safely at heights, asbestos awareness.Knowledge of government physical & electronic security requirements and processes.Understanding of Client’s technical ICT operational environment.Experience with supporting physical and virtual environments (Desktop and Servers)Experience with Active Directory (users, mailbox management)

Mandatory Requirements:

Must be an Australian Citizen.This role requires a mandatory NV2 security clearance. Please ensure that you possess this clearance before applying.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.