What success looks like in this role:

Job Description

Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitmentsRespond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacementsCreate / update and track ticket in ticketing tool to closure observing SLA commitmentsEscalate when necessary, in accordance to escalation matrixPerform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.Liaise and work closely with customer to address service concerns and to solve technical problems.Work with technical team to resolve more advanced issues when necessaryPerform Install / Move / Add / Change (IMAC) activities as taskedEnsure all material are properly documented and handed over during shift changesPerform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mileJob Requirements ·Higher NITEC in Electrical, Electronics, IT or equivalent ·Singapore Citizen or PR preferredRelevant experience in IT system support and hardware maintenanceExperience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantageBasic knowledge in Networking and Database management will be added advantageAirport operations background will be added advantageStrong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challengesAbility to work responsibly, independently and in a teamAble to interact with all levels of people and work under stressTrainings will be provided

Working hours

Rotating 12 hrs shift or as assigned.Current Shift pattern: 3 Days work shift followed by 2 days rest, 2 Days work shift followed by 3 days rest2 Months Day shift, followed by 2 months night shift

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You will be successful in this role if you have:

• High school degree required• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix • Computer-building background experience preferred• A+ certification a plus • Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications• Basic mechanical skills and understanding of electro static discharge (ESD) procedures• Training and/or vendor certifications as required including completion of Core Training• Ability to resolve basic / non-complex problems as directed • Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage. Police or criminal background verification clearance may be required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.