We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better!  Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.  Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives.  Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

·       Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

·       Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

·       Create / update and track ticket in ticketing tool to closure observing SLA commitments

·       Escalate when necessary in accordance to escalation matrix

·       Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

·       Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

·       Liaise and work closely with customer to address service concerns and to solve technical problems.

·       Work with technical team to resolve more advanced issues when necessary

·       Perform Install / Move / Add / Change (IMAC) activities as tasked

·       Ensure all material are properly documented and handed over during shift changes

·       Perform any ad-hoc duties as assigned

·       Build sustainable relationships and engage customers by taking the extra mile

#LI-AP1

You will be successful in this role if you have:

Key Qualifications

·       Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent

• Minimum 1-2 Years of hands-on experience

·       Singapore Citizen or PR preferred (need to secure Cat 2 security clearance)

·       Relevant experience in IT system support and hardware maintenance, field support

·       Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

·       Basic knowledge in Networking and Database management will be added advantage

·       Airport operations background will be added advantage

·       Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

·       Ability to work responsibly, independently and in a team

·       Able to interact with all levels of people and work under stress

·       Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.

·       Training will be provided