What success looks like in this role:

Private Label Services Support

Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.

Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script

May perform routine installs, moves, adds and changes as part of a directed team, including Complex desktop and laptop break fix work /Whole unit replacement/ Simple desktop printer fixes

Performs scripted image loading, unit diagnostics and replaceable unit swapping

Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals

Performs preventative maintenance activities on certain products as directed

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

May provide Smart hands support using augmented reality

May Maintain stocks/ inventory at client’s site (if applicable)

You will be successful in this role if you have:

High school degree required

Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix

Computer-building background experience preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.