Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Location: Western, MA and Vermont (Ideal candidate to live in Springfield, MA)

Travel: 95%

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers.

As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory.

The role involves routine technical support, on-site service, repair, and installation of Roche products.

You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

The position requires diagnosing and resolving mechanical, hardware, software, and system failures.

You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field based role.

Who You Are

High school diploma and 2 years of technical school or equivalent military training or work experience are required.

5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.

Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

The ability to travel, including overnight travel, is a requirement for this role.

Preferred Requirements

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

The expected salary range for this position based on the primary location of Springfield, MA is 72,900.00 - 135,300.00 USD Annual.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Are you ready to apply?

Relocation benefits are not available for this position.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.