The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite.n.
As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.
There are many compelling reasons why exceptional people should consider a career with our company:
Challenging, complex work Creative and innovative problem-solving environmentSupportive, communicative managers who reward hard work Opportunities for growth, training, and developmentFlexibility in career path & progressionOpportunities to work and live all over the United States Responsibilities
Provide daily onsite and remote technical support; including network, office applications,
printers, computer equipment, and mobile devices.Assist with setting up networking equipment for job site. May assist with set-up of other jobs in the area.Outfit and support video conferencing as needed.Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge
Matrix itemsWork toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of
influence.Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job. Qualifications Degree in Information Technology or related field or relevant experienceAt least 2 years’ experience in IT support related field - will consider internships and part-time experience as wellMust have a strong ability to work with many customers including guests and business partners in addition to supporting your teamStrong follow-up skills and ability to resolve IT-related issues in a timely mannerExceptional customer service etiquette and responsiveness is A MUSTOccasional evening/weekend hours will be required and occasional travel throughout areaAbility to prioritize tasks and work in a fast-paced environmentMust be a self-starter and not necessarily waiting for directionMust be able to work with multi-discipline teamsPossess a 'can do', enthusiastic attitudeMust be able to speak, read, understand and write in English
The Walsh Group offers competitive wages and benefits, including:
Medical, Dental & Vision InsuranceGenerous Vacation Time & Paid US HolidaysCompany 401(k) Matching ContributionsFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Commuter Benefits ProgramMaternity Leave PolicyShort and Long-Term Disability InsuranceTerm Life and AD&D Insurance
Equal Opportunity Employer, Disability/Veteran
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