Discover a more connected career At UtiliQuest, as a Field Manager Dispatch This is an exciting opportunity to join the Operations Support Team at UtiliQuest, LLC as a Field Manager Dispatch supporting our West Coast Region. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry. UtiliQuest has been locating underground utility lines and offering value-added services to major utility and telecommunication companies across the United States. Over this time, we’ve been named an industry leader; recognized for our prompt, accurate, and high-quality locating services. Our responsibility is not merely to meet, but to exceed our customer’s expectations for quality, professionalism, and value. Our Operations Support Team plays a critical role in supporting our clients and community in safekeeping infrastructure in residential and commercial construction areas. As a result, we hold ourselves to high standards and expectations in damage prevention. It is key that you are a self-motivated professional with strong work ethic, organizational, time management and interpersonal skills, and are ready to add value to our team on day one. The Field Manager Dispatch reports directly to the Operations Director and will play a critical role in the daily operations of our region. He/She will be responsible for managing and distributing work tickets to optimize productivity of our field technicians and meet our on-time performance goals. Connecting you to great benefits Company "take home" Vehicle and Fuel Card Medical, Dental, Vision and Prescription Plans Flexible Spending Accounts Short and Long Term Disability Supplemental Life and AD&D 401(k) Retirement Savings w/ Company Match Stock Purchase Plan Company Discounts Paid Time Off and Holidays Discounts on gym memberships, pet insurance, and much more! What you’ll do… As a Field Manager Dispatch, you will be responsible for overseeing the dispatch operations and ensuring efficient field service delivery. You will play a critical role in managing work processes, coordinating technician assignments, and optimizing workflow to enhance operational effectiveness. Primary responsibilities include, but are not limited to: Review work tickets assigned to Damage Prevention Technicians to ensure timely and accurate completion. Manage the dispatching of emergency work to appropriate technicians. Assist operational management in prioritizing workload effectively. Address and resolve internal and external complaints in a timely manner. Proactively minimize unnecessary dispatches by analyzing tickets using available tools. Coordinate daily activities and route compliance for Damage Prevention Technicians. Communicate with Field Management to assess technician skill levels and job requirements. Provide field support to Supervisors and Technicians (15% to 25% field presence required). Develop and implement process improvements to maximize efficiency. Utilize Q-Manager, CVOR, and other tools to eliminate late tickets and meet "on-time; first-time" service objectives. Monitor and achieve key performance indicators (KPIs) to improve workflow. Ensure accuracy, completeness, and compliance in dispatch operations. Maintain effective communication with employees, contractors, vendors, and customers. Analyze situations quickly and develop solutions in collaboration with the team. Apply critical thinking skills to assess problems, analyze data, and anticipate results for effective decision-making. Answer customer inquiries to ensure service satisfaction and manage escalated situations. Perform other general duties as assigned. Who we are looking for… Required skills for success: To be 18 years of age or olde Authorization to work in the United States for this company High school diploma or GED equivalency required. Bachelor’s degree preferred, or an equivalent combination of education and experience. 3–5 years of related experience in dispatch, logistics, or administrative operations required. 5–7 years of experience in dispatch, logistics, and/or field operations preferred. Proven leadership experience managing teams with 10 or more direct reports. Strong interpersonal skills with the ability to interact with staff at all levels. Professional demeanor in customer and employee interactions. Advanced proficiency in computer applications, including: Microsoft Office Suite (Excel, PowerPoint, Word) Google Suite Database, spreadsheet, and ticket tracking applications Mapping and zip code programs Ability to learn and adapt to new systems and software relevant to the role. Experience in logistics and routing for efficiency. Physical abilities & exposures Physical abilities & exposures Drive safely and follow company safe driving policies Maintain punctuality and attendance at all shifts and training sessions Perform work in all weather conditions, during normal and after hours Regular use of hands and fingers to operate specialized equipment and tools Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Hearing and speaking to exchange information The employee shall follow all safety rules at all times Will need to have the ability to work a flexible schedule (some evenings and weekends) as needed *As required by California regulation pay scale for this position is $100,000 - $117,000 / Yr (Salary is commensurate with experience) Why work with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. UtiliQuest, LLC (“UtiliQuest”) is a quality provider of damage prevention and infrastructure-related services specializing in underground facility locating serving the gas, electric, and telecommunications industries. Headquartered in Alpharetta, Georgia, we have provided locating services since 1985 and proudly serve clients in eighteen states including the District of Columbia. Our experience, innovation, and commitment to providing value-added services have resulted in safer excavations, reduced damages, and improved data accuracy. Our commitment to innovating new technologies specifically designed for the damage prevention industry has given our clients a clear and documented advantage to the common goal of reducing damages. This commitment combined with the people behind it is the foundation of our culture. **Position will remain OPEN until filled To learn more about our company and benefits, please visit our website UtiliQuest Careers Building stronger solutions together Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.