*QUALIFICATIONS

 

EDUCATION Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada.

 

EXPERIENCE Registered and in good standing with their provincial regulatory body Minimum 2 years’ experience in Patient Support Programs or equivalent Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements) Strong computer and technical skills\: Excel, Word, Outlook, tablets, web portals/internet use Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset Strong critical thinking and problem-solving skills Accurate data collection and integrity Ease with working in a paperless environment Proven ability to work in a team environment Ability to resolve conflict in a professional manner Strong sense of organization and attention to detail Self-regulation of time management and the ability to multi-task and adhere to deadlines Familiarity with PIPEDA and how it applies in a confidential patient environment Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment Established high speed internet access from home office Possession of a valid driver's license, with the capability and willingness to travel extensively across assigned territories, utilizing reliable personal transportation