Category Customer Service Location Rocky Hill, Connecticut Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Hybrid

Field Operations Coordinator - Rocky Hill, CT - Monday to Friday 8:00AM-5:00PM

This position is responsible for assisting the Branch Manager in cost control and overall operations of the Branch Office.  Specific duties include, but are not limited to, at direction of Branch Manager identifying the training needs for employees, recruit and train examiners. Coordinate activities with the Branch Manager, including time keeping, Case Management and Quality Assurance.  Coordinate with local sales representatives, activities within the Branch Office with guidance from the Branch Manager. 

Pay Range: $23.30 - $34.95 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

Assists Branch Manager to ensure all lines of business (Wellness, ES, ADJ Markets) and other future lines of business are properly handled by the office departments under their charge Branch Manager supervision.  Complete assigned tasks and fulfill case orders, events, collections and any future lines of business collection work and sales service expectations within the time frame required by ExamOne.  This includes optimizing Examiner Portal schedules, for work and procurement of all necessary onboarding documentation, and providing training and development of staff members.   At direction of Branch Manager to discharge ensure daily job functions are completed in an effective and efficient manner as well as auditing workflow auditing workflow processes for inefficiencies.  Assisting in answering phones and emails, in the office, providing customer service to all internal and external customers. Assists in training of all employees. Training to include safety procedures and tracking accidents.   Reviewing processes in an effort to reduce the risk of accidents. This includes ensuring all employees are trained, re-trained and cross-trained emphasizing excellent customer service in order to provide the highest level of satisfaction to each and every internal and external customer.  Training as it relates to systems and devices such as iPad, Portal, ES Collections and any future company driven initiatives. Accountable along with Branch Manager for staying within the Branch operating budget, limited   to kits and office supplies.  Primarily responsible for the regular operating activities in the Branch Office involving CSR functions.    Completes tasks and projects requested by the Branch Manager. Develops and participates in a quality improvement plan in conjunction with corporate quality improvement to continually evaluate quality and reproducibility of product or service.  Ensure WFC is accurate when approving. Obtains any required documentation for missing punches and forward to Branch Manager. Branch Manager will sign off on all WFC time. Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner. Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training. Responsible for assisting the Branch Manager in carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Assists Branch Manager with the overall direction, coordination, and evaluation of assigned unit, department, or group. Assistant Branch Managers may provide impute regarding performance management including corrective action, but are not considered direct people managers. As such this role will not provide merit, performance reviews or corrective actions directly to employees. Responsible for training or causing the training of employees and examiners within assigned unit, department or group.   Responsible for assisting Branch Manager with the timely and accurate submission of information in accordance with the Attendance Tracking policy. 

QUALIFICATIONS

Required Work Experience:  

2 – 3 years proven experience in client services operations and customer service processes 

Preferred Work Experience:  

Medical background or phlebotomy. Experience as a Lead or Assistant Manager is preferred

Physical and Mental Requirements:  

Ability to sit or stand for long periods of time 

Knowledge:  

Proficient in Microsoft Office 

Skills: 

Ability to work in a team environment Ability to maintain a professional, respectful and sensitive demeanor in working with staff members and external clients Detail Oriented Excellent organizational and planning skills Potential leadership skills Ability to motivate and develop individuals  

EDUCATION
Bachelor’s Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-74537

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets