The Field Operations Manager (FOM) is the leader of the field operational support team of External Fulfillment (EF). This person is responsible for: i) defining operational metrics goals, ii) driving sellers and vendors to meet these goals, iii) leading business reviews, iv) leading initiatives to improve speed and cost to serve, v) solve blockers for scaling, vi) creating and iterating mechanism, vii) benchmarking best practices with other countries. The FOM leads a team that visits partner´s premises to inspect the operational procedures and controls, inventory and resources dedicated to Amazon. This team also coaches our partners to improve productivity, reduce errors and invest to support growth.

Key job responsibilities
This person is responsible for:
1) defining annual goals for the key metrics;
2) inspect metrics and lead actions to bridge gaps; 3) provide direction for your team;
4) Influence EF programs (Easy Ship, Seller Flex, PCP, Vendor Flex) strategy to improve speed, reduce cost to serve and reduce defects;
5) Plan headcount to support growth;
6) Coach your team;
7) Obtain resources and remove blockers to accomplishing goals.

A day in the life
You will connect with your team, define priorities, accompany on- site visits, participate in business reviews with different audiences, manage competing priorities, solve problems, contribute to projects and improvement actions, inspect KPIs and dive deep in defects, write documents, meet with peer teams from other countries.

About the team
This position is part of External Fulfillment Operations team, has six direct reports and five peers. Our team has the highest Connections scores of Operations for three years straight. We work hard, have fun, and are making history by scaling our work at a fast pace while improving our metrics year over year. We are passionate for challenges and opportunities to improve customer, seller and vendor experience.