**DESCRIPTION** The Field Operations Manager (FOM) is an integral part of field and program operations, working directly with the Area Manager to manage all administrative aspects of a program **RESPONSIBILITIES** + Communicating regularly with the field team and be an extra layer of sales support and guidance + Being an important part of motivating the team and driving morale + Receiving and actioning field requests from clients when needed + Assisting with daily reporting and planning sessions + Performance managing and development of field personnel + Creating and maintaining personnel records to include sales performance + Supporting the administration of any necessary counselling/corrective action, + Attending events with the team as needed + Supporting the AM in-field as needed + Coordinating the interviewing, onboarding and training field personnel + Monitoring reporting and training compliance + Managing the off-boarding process aligning with internal stakeholders such as HR and Payroll + Supporting in the tracking and management of profitability measures and drivers **QUALIFICATIONS** + Bachelor’s degree preferred + 3 years of relevant experience preferred + TX-based, preferably Austin + Previous experience with leading, managing, guiding and developing direct reports + Previous experience successfully collaborating within a management team + Possess superior observational, analytical, and communication skills + Ability to proactively determine program-based internal or external needs and present feedback and solutions + Impeccable follow-up and organization and problem-solving skills + Experience in addressing employee issues and providing performance counseling when necessary + Knowledge in setting performance standards and identifies methods to achieve, audit and constantly improve results + Experience ensuring reports have the tools and resources necessary to meet the goals and objectives set by program management and the client + Ability Diligently monitor scheduling, review and manage approval of in-store time and expense submissions + Working knowledge of human resource topics, such as employee relations and performance management, is an asset + Ability to demonstrate proficiency with Microsoft’s Office Suite (examples include Internet Explorer, Teams, Outlook, Microsoft Word and Excel, and preferably PowerPoint) + Self-motivated and proactive, with strong organizational skills and the ability to schedule tasks and people to meet program goals + Daily access to a high-speed connection, and a Windows based PC + Ability to work full-time, including weekends and holidays + Available up to 25-30% travel & possess a reliable automobile for driving + Must have a valid driver’s license + This position requires you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position + Ability to demonstrate proficiency with client products + Other duties as assigned **ABOUT US** Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $76,000.00 - $76,000.00 **Company:** Mosaic Sales Solutions US Operating Co, LLC **Req ID:** 6899