Position Title: Field Operations Technician (T3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for supporting and maintaining small cell & DAS Networks that are currently serving, the Nation’s largest Wireless Carriers. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS/SC equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details.

Responsibilities

Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public. Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned. Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards. Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter. Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks. Work efficiently and effectively with cross functional departments and peers. First line acceptance of all new and modified networks using the Network Handoff Process. Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in you assigned area

Education/Certifications/Licensure

High School Degree or equivalent required Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred A valid state driver’s license required

Experience/Minimum Requirements

Two (2) or more years of experience in one or more of the following fields: wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.

Expectations

Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory Ability to safely drive and operate a DOT compliant boom truck, in the public right of way. Ability to work closely with and provide guidance to vendors both on-site and remotely Ability to analyze and understand PIM/Sweep test data Ability to communicate both verbally and in writing in a clear and concise manner Skilled in trouble ticket or work order systems Exposure to network monitoring systems Ability to work independently with minimal guidance, while managing time for maximum efficiency. DOT Certification OSHA Certifications Fiber Optic Experience PIM or Antenna analyzer certifications Skilled in trouble ticket or work order systems Exposure to network monitoring systems

Organizational Relationship

Reports to:  Manager Fiber Engineering

Title(s) of direct reports (if applicable):  N/A

Working Conditions:  This is a field based role that works in the Public right of way, exposure to extreme weather, radio frequency, general public.  Physical demands of lifting, up to 100 pounds, stooping, and climbing ladders. Available to work after hours on projects, weekends, Holidays and On-Call Duty as conditions require. May be required to travel and be away from home location, for extended periods of time.

 

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