Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Field Ops Tech- AV/Conference Room Support - Onsite Eagan, MNJob Description

We are looking for two IT Field Operation Technicians to oversee our AV/Conference room support in our corporate office located in Eagan, MN. If you have experience with Microsoft Teams Enabled Room and Microsoft Intune, this might be the role for you.

The Field Operations Technician IT will primarily provide on-location end user support during core business hours. This position will follow and document procedure and manage incidents and tasks to resolution and/or escalate to the Field Ops Tech Sr IT. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.

Responsibilities

Provide on-site or remote desktop support for end users’ workstations and related equipment for office and remote workersConfigure and deploy workstations and printersInstall, configure, and troubleshoot standard software issuesTroubleshoot and resolve standard technical problems; document, track and monitor incidents and work orders; and provide timely feedback to customers during and upon resolutionFollow all policies, processes, and proceduresMaintain inventory of assetsOther duties as assigned

Minimum Qualifications

2-year college/technical degree in computer related field or 1 year of work experience in computer service related position; HS diploma or GED is requiredExperience with desktop hardware, operating system software, and desktop productivity applicationsMicrosoft Teams Enabled RoomMicrosoft IntuneMust be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Strong written and verbal communication skillsStrong organizational skills with attention to detailExcellent interpersonal and time management skillsExcellent customer service skills

Preferred Qualifications

PBM/health care environment experienceIT Customer Service experienceTicket tracking system experience

Minimum Physical Job Requirements

Ability to work a flexible schedule including weekends, holidays, over-time, and shifts outside of Prime’s core hoursAbility to lift/carry up to 50 pounds occasionallyConstantly required to sit, use hands to handle or feel, talk and hearFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, and crouchSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

Reports to a manager in the IT department

 

Potential pay for this position ranges from $26.20 - $39.38 based on experience and skills. Pay range may vary by 8% depending on applicant location.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.