Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

As a Field Relationship Manager Associate, your role is to grow and retain a portfolio of Chase Merchant Services client relationships—relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients.  You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting. 

 

Job Responsibilities: 

Manage a large portfolio of clients across team of collocated Relationship ManagersExecute client needs via written and verbal communication and controlled processWork with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problemsAccount and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage teamDeepen bank coverage relationships through regular communication cadenceManage client data across systems; deliver regular status reporting to measure performance and resultsDiagnose client issues, providing solutions and options and resolving with urgencyNegotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectivenessConsult on merchant acquiring products, aligning solutions to client needsImplement payment solutions with skillIdentify opportunities for and improvements in  systems and products  

Required qualifications, capabilities and skills:

3+ years of Payments Industry experience and/or product expertiseDemonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skillsAdvanced virtual communication with proven track record of success working on a phone-based client management team environment and cultureProven cross-functional partnership and resourcefulness to solve customer needsStrong written, presentation, contract negotiation, organizational, and communication skillsProficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

Preferred qualifications, capabilities and skills:

Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship managementPortfolio management experience with account planning and proactive tacticsStrong analytical and research skills as it relates to problem solving and solutions deliveryBudgeting and/or mathematical background to support pricing and contracts negotiationComfortable in presenting to client decision makers and C-Level interactionsExperienced in the process and skilled in the execution of “a team-based coverage” approach for a client Bachelor's degree in business, consulting, marketing or other related field preferred