About Masco Support Services:  

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.  

Workplace and Culture: 

Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities.   

We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees’ professional career development. 

Work Responsibilities: 

Provide associate, store-wide, and district-wide product knowledge through in-aisle and classroom style training

Participate in Customer Sales events including commercial / contractor events and how-to clinics

Provide brand representation for an array of Masco product, including returns evaluations and product support on a limited basis, and project/reset visibility

Perform Market Intelligence related activities, including competitive shops, product, brand, and customer feedback, and customer observance surveys 

Support showroom reset execution

New hire training support 

Individual expense/budget management  

Maintain and grow relationships within our retail home improvement, hardware, and trade partners; ensuring goals and expectations are exceeded with quality service 

Support other departments in a dual role capacity  

Diverse Skills and Experience That You Will Bring to the Role:  

High School diploma or equivalency required

Strong attention to detail 

Basic knowledge of home improvement, renovation, or construction industry  

Understanding of personal computers and competence in standard office software, including Microsoft Word, Excel, PowerPoint, and Outlook  

Ability and willingness to travel up to 75% during periods of increased customer commitments 

What We Offer: 

Competitive salary plus bonus-earning potential 

Paid time off & company paid holidays  

Healthcare benefits including medical, dental, and vision 

401K saving plan with company match 

Monthly cell phone allowance 

Tuition assistance program 

Profit Sharing eligibility  

Our Interviewing Methods:  

We are looking for active learners and people who care about taking advantage of the opportunities provided. We encourage you to apply even if you feel you do not meet all the requirements for this position. 

After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview. 

Company: Masco Support Services

Full time

Hiring Range: $19.52 - $30.67

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

MSS (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

MSS is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish