About The RoleThe Senior Single Market Luxury Manager (Senior SMLM) is a key sales position at The RealReal. You’ll use your strong negotiation skills to drive new business while working autonomously in an ever-evolving environment. Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition, and working with a repeat consignor base. You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

What You Get To Do Every Day

Drive New Business

Prospect new and existing connections.  These include Stylists, personal shoppers, boutique owners, sales associates, and individual consignors

Develop and implement marketing strategies to continually increase consignment with The RealReal

Drive Repeat Business

Work within existing consignor base to drive additional product and categories

Meet the monthly goals for the market while maintaining focus on premier luxury product

Meet or exceed goals for your geographic market via self-generated + corporate leads

Maintain base of repeat clients + provide an outstanding customer experience

Outreach daily to new and existing clients (50-100 per day) 

Attend client appointments (typically less than 60 miles one way - mileage reimbursed)

Review Contract during In-Home Appointments

Customer Service Issue Resolution

Proactively resolve any consignor issues/concerns 

Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value

Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards

Possess a strong ability to multitask

Balance appointments, outreach, prospecting and customer service issues

Availability evenings and weekends, to accomodate appointment requests

What You Bring To The Role

4+ years of work experience in sales, ecommerce, or tech; Internal: $9 Million in Lifetime Consignment Value

Motivated by a desire to win and excel, competitive

Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly

Efficiency and strong organizational, time management and communication skills

Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM

Ability to commit to 40 hours per week and work evenings, weekends, and holidays as needed

Professional appearance and demeanor

Ability to lift and move up to 25 lbs

Reliable transportation for travel to client appointments

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $65,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.