Overall Role PurposeWins, retains and develops medium-sized Business CustomersPlans and manages medium-sized Business CustomersGathers customer and market information to update Product and Trade Lane on current conditions
Key ActivitiesSeeks and prospects for MBC targets to win new customers generally in the 30k – 500k range Net Sales per annumPlans and manages medium-sized Business CustomersBuilds rapport and trust with customers by being informed about cus-tomer’s business and the marketAssesses the type and size of customer needsRecommends solutions based on customer needs by using industry knowledgeCloses business connecting a customer need with a DHL solution and the value it may create for the customer Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc. Uses networks within the various Sales channels within DP DHL to col-laborate on customers, marketing strategies and offers a full supply chain of services to service customer needsCollects relevant customer information for the RFI/RFP/RFQ and pre-pares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)Completely uses DGF CRMTransfers SC with high value potential to key account Sales channel and opportunities with lower value to TeleSales (in case lead was not as-signed correctly)
Skills / QualificationsDeep knowledge on ocean freight forwardingGood communication and presentation skills, ideally selling experience in competitive marketsHigh degree of self-confidence, initiative, and commitmentPC literate, excellent organizational, communication incl. telephone and writing skillsDegree in Business Administration or related subject