Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

 Field Service Coordinator – Smyrna, GA

 

$55,200-$82,800 

Monday – Friday 8a-5p

The opportunity: 

As a Field Service Coordinator, you will be responsible for planning, organizing, and optimizing resources to support our customers with equipment installations and service.  Your goal is to ensure effective resource management and timely delivery of services to help deliver a high level of customer satisfaction

How you will impact WestRock:

Resource Management:

Plan and Schedule Services: Work directly with Service leadership to plan and coordinate schedules for field service technicians based on customer requirements, prioritization, timing and resource availability. Allocate Resources: Assign field technicians to specific tasks or appointments based on technician equipment specialization, competency, and customer requirements. Coordinate Third-Party Services: Arrange for additional services as needed for specific jobs..Validate Documentation: Help ensure all required Service documentation is timely, accurate, and complete. 

Effective Communication:

Internal Coordination: Collaborate with Service leadership, operations teams, and other relevant parties to execute the work schedule..

Problem-Solving and Adaptability:

Handle Changes: Be prepared to adjust schedules due to emergencies, cancellations, or unforeseen circumstances..Improve processes. Identify and execute opportunities to continuously improve processes based on internal and external feedback. Be willing to challenge the ‘status quo’ to find better ways to do work. 

Administrative Tasks:

Answer Calls and Emails: Respond promptly to inquiries from customers and colleagues.REQUIRED::.Travel Arrangements: When applicable, assist field technicians with logistics coordination and travel arrangements. 

What you need to succeed:

 

Prior scheduling experience in manufacturing environment

Technical Ability: REQUIRED

Proficiency in Scheduling Tools: A good scheduler must be adept at using scheduling software or other tools commonly used for creating project schedules. They should confidently input tasks, dependencies, resources, and other relevant data to build accurate schedules. .

Technical Literacy:

Beyond scheduling tools, schedulers need to be confident computer users. They handle various data formats, including spreadsheets, timesheet extracts, and files from different sources. .

Curiosity:

Curious schedulers go beyond administrative tasks. They question why schedules are built a certain way and explore alternative approaches. .

Resourcefulness:

Gathering information for scheduling isn’t always straightforward. Schedulers need to be creative in seeking out missing data. .

Calmness:

Scheduling can be stressful, especially when dealing with tight deadlines or unexpected changes. .

Attention to Detail:

Accurate scheduling requires meticulous attention to detail. .

Effective Communication:

Schedulers must communicate clearly with team members, stakeholders, and clients. l.

 

What we offer:

Corporate culture is based on integrity, respect, accountability, and excellence.Comprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies, and potential.A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

 

 

 

 

 

 

 

 

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.