Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Would you like to be part of a team committed to improving patient lives worldwide through education, collaboration, and innovation? If the answer is "yes", you are exactly the kind of person we are looking for!

Job Responsibilities

Perform preventive maintenance, installation, and troubleshooting of the group's instruments to ensure flawless operation and customer happiness.Resolve complex failures on protein diagnostic products, including software, hardware, and usage issues, using technical diagrams and diagnostic tools.Provide efficient and quality service with a customer focused approach, ensuring positive interactions.Travel daily to different customer sites regionally, nationally, or even internationally as needed, ensuring timely service.Submit detailed intervention reports within 48 hours of service completion, including parts used and technical comments.Collaborate and communicate effectively with the FSE team, application engineers, and salespeople to ensure a high-quality service.Manage spare parts stock and maintenance schedule to minimize instrument downtime and maintain service excellence.

Job Requirements

Bachelor's Degree (Bac+3) in a relevant field or equivalent professional license (e.g., ESTBA).2-5 years of experience in maintenance of in vitro diagnostic systems.Knowledge of laboratory environments and good analysis practices.Proficiency in the analysis automata sold by the company.Strong analytical and diagnostic abilities.Ability to handle critical situations, providing reassurance to customers.Excellent writing and communication skills.Understanding of quality management systems.Proficiency in English for essential communications and documentation.

Essential Personal Qualities

Strong team spirit.Excellent listening and problem-solving skills.Ability to identify problems, determine their cause, and propose appropriate solutions.

Join Thermo Fisher Scientific and contribute to our outstanding mission: to aid our customers in making the world healthier, cleaner, and safer.